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IT Services Predictability Project

This draft outlines services and projects for July 2011 – August 2012. Services focus on cost, goal setting, performance plans, catalog services, ITIL Lite implementation, and service level validation. Projects include project management pilot, PM tool selection, project inventory, prioritization, training, and portfolio setup.

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IT Services Predictability Project

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  1. Revised: Sep. 9, 2011 ITS Predictability Project - DRAFTServices & ProjectsJuly 2011 – August 2012 AUG SEP OCT NOV DEC JAN MAR APR MAY JUN JUL FEB JUL AUG - SERVICES Cost of Services Don Goal Setting; Performance Plans ALL New Sr. Dir (Virginia) Catalog Services and Propose Service Levels Validate Service Levels & Document SLA’s Teresa New Sr. Dir (Virginia) Implement “ITIL Lite” Measure & Maintain Service Levels Terry - PROJECTS Project Management Pilot Virginia Goal Setting; Performance Plans ALL Selection of PM Tools/Mentorship/Governance Don Initial Inventory of Projects Initial Prioritization of Inventory of Projects Don Develop Training on Project Management Terry Staff Training; Training Assessment Terry Initial Portfolio Management Setup Portfolio Management Don

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