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Telephone Connection. Introduction. The section instructs you on how to install a “required” phone line to every receiver. Objectives. Upon completing this training, you should be able to: Explain why a phone line is necessary and mandatory “Home run” a phone line from the NID to the jack

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Presentation Transcript
introduction
Introduction

The section instructs you on how to install a “required” phone line to every receiver

objectives
Objectives

Upon completing this training, you

should be able to:

  • Explain why a phone line is necessary and mandatory
  • “Home run” a phone line from the NID to the jack
  • Connect to an existing phone jack
  • Install a wireless phone jack system
  • Install phone lines when the customer has VoIP or DSL
slide4

Phone Line

Introduction

VIDEO

http://satinstalltraining.com

telephone line
Telephone Line

Phone Line Importance

  • Receiver can communicate with DIRECTV to:
    • Authorize programming
    • IRD Self-activation
    • Interactive features
    • DIRECTV on Demand (DoD)
    • Fraud prevention
    • Software updates and downloads
telephone line1
Telephone Line

Telephone Call-in Process

  • Calls DIRECTV once a month
    • Downloads PPV, enables some advanced interactive features
  • The call is toll free
  • Will not interrupt customer’s phone service
  • Call last less than 2 minutes
telephone line2
Telephone Line

Telephone Connections

  • Option 1: Existing phone jack
  • Option 2: “Home Run”
  • Option 3: Tapping in to an existing phone jack
  • Option 4: Wireless phone jack system
existing phone jack
Existing Phone Jack

Option 1: Existing Phone Jack

  • Confirm operational

using phone tester

/polarity tester

  • Duplex or telephone

splitter

  • 25’ jumper
  • Safe and unseen
  • Check for dial-tone
telephone technology
Telephone Technology

Active Phone Lines

  • Never work with an active phone line
  • Disconnect at NID
  • Take phone off the hook
  • Inform customer of all phone work
    • Ensure security system will not be effected
    • Ask the customer if they have DSL, their internet may be temporarily disconnected
telephone technology1
Telephone Technology

Station Wire

  • Four-strand station wire
  • Telephone circuit requires two wires
    • “Tip” green (ground side of connection)
    • “Ring” red (DC+ voltage side)
telephone technology2
Telephone Technology
  • Ring
    • Alternating signal to the telephone (“On Hook”)
    • Controlled by the switching circuit at the Central Office
    • Informs of an incoming call
  • Tip
    • Conductor of the pair (“Off Hook”)
    • Allows for loop current to flow modulated by the voice
telephone technology3
Telephone Technology

Eight-strand station wire:

  • “Tip” - white with blue
  • “Ring” - blue with white
new phone line home run
New Phone Line “Home Run”

Option 2: Home Run

  • Tools
    • DIRECTV approved station wire
    • Biscuit jack or wall plate
    • Multi-purpose wire stripper
    • Phone line tester
    • Drill
    • Screwdriver
    • Electrician scissors (snips)
new phone line home run1
New Phone Line “Home Run”

Option 2: Home Run

  • NID to Receiver Run
    • Start at the NID
    • Route with RG-6
    • Route through the same point of entry as RG-6
new phone line home run2
New Phone Line “Home Run”

Option 2: Home Run

  • Wall Plate Connection
    • Peel back sheathing
    • Strip wires ¾” exposed
    • Follow color code, do not

allow wires to touch or

cross

new phone line home run3
New Phone Line “Home Run”

Option 2: Home Run

  • Biscuit Jack Connection
    • Remove the cover, feed

station wire through

    • Peel back sheathing
    • Strip wires ¾” exposed
    • Follow color code
    • Attach to wall
new phone line home run4
New Phone Line “Home Run”

Option 2: Home Run

  • NID connection
    • Disconnect service at NID, or take phone of the hook
    • Run wire into the NID.
    • Peel back sheathing
    • Strip wires ¾” exposed
    • Follow color code
wiring to existing jack
Wiring to Existing Jack

Option 3: Existing Jack, Opposite Wall

  • Inspect existing wall plate
  • Inspect both sides of the wall
  • Drill a small hole
  • Prep station wire
  • Take a phone of the hook
  • Connect match to match terminals
wiring to existing jack1
Wiring to Existing Jack

Option 3: Existing Jack, Opposite Wall

  • Feed wire through the hole
  • Replace existing wall plate
  • Install a biscuit jack
  • Put the phone back on hook
  • Confirm both outlets are working
telephone line3
Telephone Line

Making your own phone cable

  • Wiring for the plug side of RJ-11 connector
    • (Black, Red, Green, Yellow —"BRGY")
    • Shown with the "clip" down or underneath
  • Connector on other end of the cablewired in reverse order
  • RJ-11 connectors have six terminals
    • Only the middle four are normally used
    • Sometimes only the middle two
    • Center pair (red and green) is Line 1
wireless phone jack
Wireless Phone Jack

Option 4: Wireless

  • DIRECTV approved
  • Plug in base unit
  • Cord from base to jack
  • Plug in extension unit near receiver
  • Cord from unit to receiver
  • Test
digital subscriber line
Digital Subscriber Line

DSL Filters

  • Ask customer
  • Look for a DSL filter between the customer phone and wall outlet
  • Install DSL filter between the receiver and phone Jack
voice over internet protocol
Voice over Internet Protocol

VoIP

  • Ask customer
  • Change options on receiver
  • Change speed on Vonage
modems
Modems
  • Modems send digital data over analog phone system
    • Allows data communications over standard analog telephone line
  • Newer technology allowssimultaneous voice and

digital data – “Voice over IP”

  • DSL also allows combiningvoice and data
summary
Summary

Now that you have completed this section

you should be able to:

  • Explain why a phone line is necessary and mandatory
  • “Home run” a phone line from the NID to the jack
  • Connect to an existing phone jack
  • Install a wireless phone jack system
  • Install phone lines when the customer has VoIP or DSL
exercise
Exercise
  • Hands-on
    • Station 1: “Home Run” from NID
    • Station 2: Wall Plate Connection
    • Station 3: Biscuit Jack Connection
  • Written
    • Complete multiple-choice exercise