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Unit 2.1. Negotiation and Mediation. Aim. To enable participants to: Use negotiation and mediation skills as necessary when employed in a UN peacekeeping operation. Learning Outcome. On completion of the module, participants will be able to: Describe the characteristics of a conflict

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Unit 2.1

Negotiation and Mediation



To enable participants to:

Use negotiation and mediation skills as necessary when employed in a UN peacekeeping operation


Learning Outcome

On completion of the module, participants will be able to:

Describe the characteristics of a conflict

Define communication, negotiation and mediation

Identify the three principles of negotiation/mediation

Identify the phases of a negotiation/mediation process and list some needed action within the phases

Apply negotiation/mediation skills in an exercise

structure of the presentation

Definition of Conflict

  • Typical responses to conflict
  • Definition of communication, mediation, negotiation
  • Purpose of Negotiation/Mediation
  • Phases of Negotiation/Mediation
  • Learning Outcome Assessment

Structure of the Presentation

definition of conflict

Conflict is a state of human interaction where there is disharmony or a perceived divergence of interests, need or goals.

Definition of Conflict

There is a perception that interests, needs or goals cannot be achieved due to interference from the other person or people (ACCORD)



Parties lose control of the process/content/solution

typical responses to conflict
Typical responses to conflict

High concern for self

Low concern for self

Low concern for others

High concern for others


I win, you lose Energy directed to make others change


I win; you win Energy offered for possibilities


I win and loose some; you win and loose some


I loose, you win

Energy added to others


I loose, you loose

Energy directed towards avoiding confrontation and controversy

communication negotiation mediation







Communication Negotiation Mediation

purpose of negotiation mediation

Identification and isolation of areas of conflict/disputes

  • Prevention of escalation
  • Reduce differences in areas of conflict/disputes
  • Resolution of conflict/disputes
  • Preventive action against recurrence of conflict/disputes

Purpose of Negotiation/Mediation


Principles of Negotiation/Mediation

Understand your mandate

Understand the interests of the people/parties

Understand the cultural context


Preparation of Negotiation

Advanced preparations/considerations

Internal preparations

Final preparations

the opening talks the main talks summary

Conduct of negotiation

The opening talks

The main talks



The follow up

Post meeting analysis

Prepare a short verbal

briefing for your headquarters

Prepare a detailed written

follow-up on the negotiation

Contribute to other

general information systems


Preparations of Mediation

Meet the parties separately before the meeting

Discuss the conflict/dispute internally,

Select a meeting-place

Establish the conditions for the meeting

Consider possible solutions to the main conflict/dispute

conduct of mediation

Start the meeting by reading the agreed agenda

  • If there has been a previous meeting give the result and the status of what has been implemented
  • Appear impartial, observe objectivity and remain respectful
  • Try to balance the outcome
  • Guide/mediate the parties through their negotiation
  • If no agreement/result can be reached, agree to meet again

Conduct of mediation

the follow up
The follow up

(As mentioned under negotiation)


Pay social compliments.

Cordiality, dignity and respect

Define the common ground

Remain calm

Avoid criticism

Do not be arrogant

Be fair

Use terminology known by all

Complaints are clear, complete and in writing

Make no promises

Do not reveal anything about any party

If you make a statement that you will do something – do it

Maintain eye contact with the speaker

General Tips for the Negotiator/Mediator


Summary of Key Points

Characteristics of a conflict and conflict management continuum

Communication, negotiation and mediation

Be aware of the mandate, cultural context and interests of people/parties