Negotiation and Mediation - PowerPoint PPT Presentation

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Negotiation and Mediation

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  1. Unit 2.1 Negotiation and Mediation

  2. Aim To enable participants to: Use negotiation and mediation skills as necessary when employed in a UN peacekeeping operation

  3. Learning Outcome On completion of the module, participants will be able to: Describe the characteristics of a conflict Define communication, negotiation and mediation Identify the three principles of negotiation/mediation Identify the phases of a negotiation/mediation process and list some needed action within the phases Apply negotiation/mediation skills in an exercise

  4. Definition of Conflict • Typical responses to conflict • Definition of communication, mediation, negotiation • Purpose of Negotiation/Mediation • Phases of Negotiation/Mediation • Learning Outcome Assessment Structure of the Presentation

  5. Conflict is a state of human interaction where there is disharmony or a perceived divergence of interests, need or goals. Definition of Conflict There is a perception that interests, needs or goals cannot be achieved due to interference from the other person or people (ACCORD)

  6. ConflictManagementContinuum Parties lose control of the process/content/solution

  7. Typical responses to conflict High concern for self Low concern for self Low concern for others High concern for others FORCING/ CONFRONTING I win, you lose Energy directed to make others change JOINT PROBLEM SOLVING I win; you win Energy offered for possibilities COMPROMISING I win and loose some; you win and loose some YIELDING I loose, you win Energy added to others WITHDRAWING I loose, you loose Energy directed towards avoiding confrontation and controversy

  8. Definitions Communication Negotiation Mediation

  9. Definitions Communication Negotiation Mediation

  10. Identification and isolation of areas of conflict/disputes • Prevention of escalation • Reduce differences in areas of conflict/disputes • Resolution of conflict/disputes • Preventive action against recurrence of conflict/disputes Purpose of Negotiation/Mediation

  11. Principles of Negotiation/Mediation Understand your mandate Understand the interests of the people/parties Understand the cultural context

  12. Techniques of Negotiation/Mediation

  13. Phases of Negotiation/Mediation

  14. Preparation of Negotiation Advanced preparations/considerations Internal preparations Final preparations

  15. Conduct of negotiation The opening talks The main talks Summary

  16. The follow up Post meeting analysis Prepare a short verbal briefing for your headquarters Prepare a detailed written follow-up on the negotiation Contribute to other general information systems

  17. Preparations of Mediation Meet the parties separately before the meeting Discuss the conflict/dispute internally, Select a meeting-place Establish the conditions for the meeting Consider possible solutions to the main conflict/dispute

  18. Start the meeting by reading the agreed agenda • If there has been a previous meeting give the result and the status of what has been implemented • Appear impartial, observe objectivity and remain respectful • Try to balance the outcome • Guide/mediate the parties through their negotiation • If no agreement/result can be reached, agree to meet again Conduct of mediation

  19. The follow up (As mentioned under negotiation)

  20. Pay social compliments. Cordiality, dignity and respect Define the common ground Remain calm Avoid criticism Do not be arrogant Be fair Use terminology known by all Complaints are clear, complete and in writing Make no promises Do not reveal anything about any party If you make a statement that you will do something – do it Maintain eye contact with the speaker General Tips for the Negotiator/Mediator

  21. Summary of Key Points Characteristics of a conflict and conflict management continuum Communication, negotiation and mediation Be aware of the mandate, cultural context and interests of people/parties