ITILv3 Introduction and Overview. Tony Brett Head of IT Support Staff Services OUCS. Agenda for the Session. What is ITIL? What about v3? Key Concepts Service Management & Delivery The Service Lifecycle The Five Stages of the lifecycle ITIL Roles Functions and Processes
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Head of IT Support Staff Services
Keeps service information away from business information
Provides accurate and consistent information enabling service-focussed working
- who, what , where?
Wisdom cannot be assisted by technology – it only comes with experience!
Service Knowledge Information Management System is crucial to retaining this extremely valuable information