Destination 2010 Leadership Council Meeting

1. Destination 2010 Leadership Council Meeting September 29, 2008 1:30 to 3:00pm SAC 275

2. SPQI Projects UpdateSarah/Council Members (10 minutes) • ABA Report of Accomplishments • CSU Customer Satisfaction Surveys • ABA Newsletter • ABA Web • VP Coffee – October 17 • Leadership & Valued Staff Awards

3. 2007/08 Destination 2010 Final Progress Reports & 2008/09 Goals & Measures – Family/Unit Heads (40 minutes) • Auditing Services • Administrative Operations • Business & Administrative Operations • Facilities Services • Financial Services • Public Safety • Risk Management Services • 2007/08 strategic outcomes • 2008/09 strategic goals • Successful results, challenges, OFIs,

4. SPQI Goal -- Develop an ABA Dashboard – Sarah/Council (40 minutes) • SPQI Goal: • Communicate key data to campus community through an ABA dashboard • What is a dashboard? • The “dashboard” reference is obvious • As the driver of a vehicle, you need a variety of gauges to help you navigate • Gauges may tell you about your environment, your performance or speed • A gauge may be a quick indicator of a serious problem • In organizations, a dashboard is a graphic view of performance relative to goals • Dashboard elements may be simple, or comprised of a variety of factors (index) • For instance, a dashboard element called SAFETY may be comprised of an index and include data, such as: crime rate, traffic accidents, hazardous waste spills, etc.

5. ABA Dashboard (cont) • Why now? • Public expectations for accountability • Sac State and ABA focus on communication and transparency • Sac State strategic priority – “data-based decision making” • Good tool for assessing and communicating performance on a few key areas

6. ABA Dashboard (cont) • Examples of dashboards in Higher Ed • VSA • Other – OIR • First steps and considerations for an ABA dashboard • We need help from the experts -- you! • KEEP IT SIMPLE (KISS Principle) • Identify our audience – who do we wish to inform? • Look for the “vital few” – major indicators of performance • Use the BSC strategy map as a guide • Start with data we already collect, or that is easy to collect • Set a timetable, based on when data is collected • Set targets and benchmarks later, after setting the foundation • Don’t worry about software or data interfaces at this point

7. ABA Dashboard (cont) • Identify top 5-10 indicators of ABA performance • Indicators can be leading or lagging • Showing results “after the fact • Showing driving initiatives or intermediate activity • Sample ABA Dashboard • Customer Service • rate of satisfaction, customer satisfaction training hours, etc. • Facilities • capital expenditures as % budget, facilities condition index, deferred maintenance, facilities current replacement value, etc. • Finance • investment income, balanced budget, financial viability, % operating reserve, etc. • Safety • crime index, officers per FTE, response time, safety presentations, EH&S indicators, etc. • Stewardship • #audit findings, #training sessions delivered, consultations, etc. • Sustainability (under stewardship?) • Energy savings, energy reinvestment index, waste diverted, # LEEDS certifications, etc. • Operational Costs (ABA) • % total budget for ABA, total cost (expenditures), cost per staff FTE (by department) • Staff • Retention, % turnover, % budget for professional development, $ per FTE for professional development, satisfaction, leadership training & OJT

8. ABA Dashboard (cont) • Beyond BSC • Should dashboard include institutional data? • Budget • Expenditures • Total square footage • Number of buildings • Parking spaces per FTE • Other • Exercise – Brainstorm • CSU Measures Library

9. Other • Other agenda items