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Tools

Tools. Affinity Diagram – Venkata Appana CTQ Analysis – Venkata Appana Gantt Chart – Justin Steigerwalt Project Selection Matrix – Anne Fantoli and Tony Godfrey SIPOC – Tony Godfrey Charter – Justin Steigerwalt SPC Chart – Anne Fantoli Pareto Chart – Anne Fantoli

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Tools

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  1. Tools • Affinity Diagram – VenkataAppana • CTQ Analysis – VenkataAppana • Gantt Chart – Justin Steigerwalt • Project Selection Matrix – Anne Fantoli and Tony Godfrey • SIPOC – Tony Godfrey • Charter – Justin Steigerwalt • SPC Chart – Anne Fantoli • Pareto Chart – Anne Fantoli • Stakeholder Analysis – Tony Godfrey <Your Name> - <Project Title>

  2. Voice of Customer – Musts and Wants • Musts (in order of importance) • Products to be cheaper • No defects • Availability of products • Wants (in order of importance) • Ease of use • Stackable packages • Order accuracy <Your Name> - <Project Title>

  3. Affinity Diagram Customer Service Cost Low Minimal Inventory Order accuracy Warranty Refunds on excess inventory Products Style Product Range No Defects Assembly Trendy colors Easy Good instructions Durable Minimal time to assemble Minimal training to use Shipping & Handling Stackable package Handling should be easy Delivery matching order Proper Package Accurate delivery Faster Delivery <Your Name> - <Project Title>

  4. CTQ Analysis <Your Name> - <Project Title>

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