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CiviCRM Overview and Community Insights - NTC 2010 Atlanta Agenda

Join us for the CiviCRM session from NTC 2010 in Atlanta, showcasing an overview of the powerful, web-based, open-source CRM designed for non-profits, memberships, and advocacy organizations. Discover project insights, case studies, and community resources that highlight CiviCRM's capabilities, including fundraising, membership management, and event organization. Learn about user satisfaction and the vibrant community that supports this software, with over 375,000 downloads and numerous active installations worldwide.

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CiviCRM Overview and Community Insights - NTC 2010 Atlanta Agenda

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  1. CiviCRM Affinity Group NTC 2010 Atlanta (updated 4/1/2010)

  2. Agenda • Project overview and status • Case studies • Q & A • Resources

  3. What is CiviCRM? • Web-based, open source, internationalized CRM software • Designed for Non-Profits, Membership and Advocacy Organizations • Project of Social Source Foundation (501c3) and CiviCRM LLC • Open source (free) software supported by a community of users, developers and technology providers • Integrated with Drupal and Joomla! Content Management Systems (CMS’s) - OR runs standalone • Internationalized • translated into Polish, Spanish, Dutch, German, French, Portuguese, Japanese… • Localised date, address, currency display…

  4. Features • CRM - Record and manage information about your members, clients, volunteers, activists, donors, staff, affiliates, branches and vendors. • Fundraising • Memberships • Events • eNewsletters • Case management • Track grants

  5. Vibrant Community - Viral Growth • 375,000+ total downloads • 5,000+ active installations • Community forums • 16,000+ members • Avg 50+ posts / week-day • Local meetups in NY, Boston, SF, London … • Book Sprints / 1st commercial book • User, Integrator and Developer Trainings • CiviCon 2010 (sold out)

  6. NTEN survey results … • NTEN 2009 Data Ecosystem Survey Report • Highest adoption rate for organizations up to $500k across all categories (Donors, Events, Volunteers, Activists, and Clients) • User satisfaction rating of A or A- in all categories • Highest avg rating for Donor Management • NTEN 2007 CRM Satisfaction Survey • 91.3% of CiviCRM users would recommend or highly recommend it to others, beating ALL other systems in the survey

  7. Who’s Using CiviCRM? • Non-profits of all shapes and sizes… • Local arts organizations and clubs • Regional environmental organizations • Foundations • Museums • Schools • Churches and synagogues • NPO tech providers • Public interest lobbying groups and political parties • National and global membership associations and advocacy organizations …

  8. Who’s Using CiviCRM

  9. Who’s Using CiviCRM • Amnesty International • Creative Commons • Georgia Right to Life • Linux Foundation • Mozilla Corporation and Foundation • Canada and New Zealand Green Parties • Physician Health Program-British Columbia • QuestBridge • University of Michigan Museum of Art • International Mountain Biking Association • …

  10. New for 3.1 • Contact subtypes • HTML emails (receipts etc.) • Merge from search results / contact edit

  11. New for v3.1… Personal dashboard

  12. Coming in v3.2 • Move to trash / undelete • Performance optimizations • CiviCase Phase 3 • Tagging for activities and cases • Custom data for Addresses • Look and feel renovation / theme-ablity

  13. Case Studies • HiDef Web Solutions - TJ Cook • CivicActions - Gregory Heller • See3 Communications - Allan Burstyn • rayogram - Joseph Lacey

  14. Resources • Project Home • http://civicrm.org • Documentation • http://documentation.civicrm.org • Understanding CiviCRM (http://en.flossmanuals.net/civicrm) • This Presentation • http://wiki.civicrm.org/confluence/display/CRM/Presentations • IRC (#civicrm on freenode.net) • Community Forum (support and discussion) • http://forum.civicrm.org • Professional Services • http://civicrm.org/professional • Downloads • http://civicrm.org/download

  15. Evaluation Code: 103How Was this Session? Call In Text Online Call 404.939.4909 Enter Code 103 Text 103 to 69866 Visit nten.org/ntc-eval Enter Code 103 Session feedback powered by: Tell Us and You Could Win a Free 2011 NTC Registration!

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