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Legal protection insurance – The German LPI model Rainer Tögel Warsaw, 3 th June 2014

Legal protection insurance – The German LPI model Rainer Tögel Warsaw, 3 th June 2014. German market key figures. Agenda. D.A.S. - Who we are. Customer satisfaction. D.A.S. 100 % owned by ERGO (Primary Insurance of Munich Re), ERGO 100 % owned by Munich Re. D.A.S. – Who we are.

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Legal protection insurance – The German LPI model Rainer Tögel Warsaw, 3 th June 2014

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  1. Legal protection insurance – The German LPI model Rainer Tögel Warsaw, 3th June 2014

  2. German market key figures Agenda D.A.S. - Who we are Customer satisfaction

  3. D.A.S. 100 % owned by ERGO (Primary Insurance of Munich Re), ERGO 100 % owned by Munich Re • D.A.S. – Who we are • Structure as of 2014 • 000 • MR / Munich • 100% • ERGO / Duesseldorf • 100 % • D.A.S. Germany / Munich • 100 % • 100 % • 100 % • VIWIS GmbH

  4. D.A.S. - domestic and international market leader in the field of legal protection insurance • 16 countries in Europe • South Korea • Canada Approx. 12 million customers worldwide • D.A.S. – Who we are • Worldwide market share of 16 % • ~ 60 % of D.A.S. GWP is outside Germany (CAGR 1990 – 2012: 10 %)

  5. Germany - profitable mature LPI market (~ 42 % household penetration) • Market volume in €m • Premiums written – for own account, gross, LOCAL GAAP 3,343 3,329 3,245 3,223 3,204 3,158 2007 2008 2010 2009 2011 2012 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 • German market key figures • Number of LPI insurer 50 49 49 49 46 46 45 • 1 33 31 26 23 1976 1980 1985 1990 1995 2005 2008 2009 2010 2011 2012 • Competitors % • Market combined ratio in %1 • For own account, gross, LOCAL GAAP 1 D.A.S. • D.A.S. • Allianz • Roland • ARAG • Örag • Advocard • HUK • Deurag • LVM • R+V 1 101.3 2 99.3 99.1 98.7 98.0 3 97.4 96.9 4 94.2 5 6 7 8 9 10 2005 2006 2007 2008 2009 2010 2011 2012 Source: GDV, Annual Reports, DI

  6. 42 % of the worldwide LPI market is in Germany • German market key figures • World market split according to countries 2011 • World market split according to competitors 2011 • World market split according to countries 2011 • €m • €m • Belgium • 389 • Germany • 3,329 • Other • ~4,755 • (60.2%) • D.A.S. • 1,073 (14.6%) • Austria • 444 UK 826 • ARAG • 723 • (9.2%) • UK • 826 • TOTAL ~€7.9 bn • Netherlands • 800 • TOTAL ~€7.9 bn • TOTAL ~€7.9 bn • Allianz • ~636 (8.1%) • Axa • ~350 • (4.4%) • Generali • ~347 (~4.4%) • France • 910 • Other • 1,187 Source: European Association of Insurers (CEA), German Association of Insurers (GDV), Annual Reports, D.A.S. International research (DI) Note: figures incl. add-on business, on local GAAP

  7. Product structure • Broad range of LPI products Lines of LP-Business Policies Motor-LP Stand alone Policies (“Family”) LP for private and occupational disputes LP as tenant / owner of real estate LP as landlord of real estate Individuals Companies Commercial - LP Group Policies

  8. Germany Germany Free choice Provider/lawyers chosen by LPI´s Free choice of lawyer by customers Germany Fees Freely negotiable fees Fixed fees by law • German legal framework • LPI market in Germany highly regulated Highly regulated market unregulated free market Monopoly LPI is allowed to provide legal services with inhouse resources (company lawyers) Legal services only provided by independant lawyers (advocats)

  9. LPI market strategy until 2005 LPI provides legal services with inhouse resources/ LPI-chosen lawyers LPI as cost reimbursement company Decrease in premiums ! LPI market strategy • German LPI business model • The change of business model Effects: - low customer satisfaction - customer wants more than cost reimbursement - customer wants access to law - customer wants solutions for every legal issue - customer wants preventive legal advice LPI provides legal services with inhouse resources/ LPI-chosen lawyers LPI as cost reimbursement company

  10. Providing • lawyers • Customer • German LPI business model • Today´s business model – Squaring the circle (e.g. @ D.A.S.) Lawyer (advocat) • Legal advice over • the phone • Mediation broad range of legal services • Document Check • Web check • D.A.S. App

  11. The majority of customers judge the service performance of D.A.S. extremely positiv • Customer satisfaction • Elements of legal services • Question: How pleased are you generally with the handling of your legal matter/LPI case by D.A.S.? • Recommendation of lawyers Legal advice over the phone Mediation • Debt collection • Case management • Legal information • Legal support • Final consultation • Basis: 200 customers (138 telephone legal advice, 62 mediation), values in percentage

  12. Legal protection insurance – The German LPI model Rainer Tögel Warsaw, 3th June 2014

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