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1.02 Understand effective communication. Journal Prompt #1. How do you communicate? Do you like to talk? Are you a good listener? What makes you a good listener? Why do healthcare professionals have to have good communication skills?. Verbal.

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journal prompt 1
Journal Prompt #1

How do you communicate?

  • Do you like to talk?
  • Are you a good listener?
  • What makes you a good listener?
  • Why do healthcare professionals have to have good communication skills?

1.02 Understand effective communication

types of communication verbal and non verbal

Verbal

Types of Communication:Verbal and Non-Verbal

Communication

Non-Verbal

1.02 Understand effective communication

types of communication verbal and non verbal1

Verbal

Spoken/Oral

Types of Communication:Verbal and Non-Verbal

Communication

Non-Verbal

1.02 Understand effective communication

types of communication verbal and non verbal2

Verbal

Spoken/Oral

Written

Types of Communication:Verbal and Non-Verbal

Communication

Non-Verbal

1.02 Understand effective communication

types of communication verbal and non verbal3

Verbal

Spoken/Oral

Written

Tone of voice

Types of Communication:Verbal and Non-Verbal

Communication

Non-Verbal

1.02 Understand effective communication

types of communication verbal and non verbal4

Verbal

Spoken/Oral

Written

Tone of voice

Types of Communication:Verbal and Non-Verbal

Communication

Non-Verbal

Vocabulary

1.02 Understand effective communication

types of communication verbal and non verbal5

Verbal

Spoken/Oral

Written

Tone of voice

Gestures

Types of Communication:Verbal and Non-Verbal

Communication

Non-Verbal

Vocabulary

1.02 Understand effective communication

types of communication verbal and non verbal6

Verbal

Spoken/Oral

Written

Tone of voice

Gestures

Touch

Types of Communication:Verbal and Non-Verbal

Communication

Non-Verbal

Vocabulary

1.02 Understand effective communication

types of communication verbal and non verbal7

Verbal

Spoken/Oral

Written

Tone of voice

Gestures

Touch

Body Language

Types of Communication:Verbal and Non-Verbal

Communication

Non-Verbal

Vocabulary

1.02 Understand effective communication

types of communication verbal and non verbal8

Verbal

Spoken/Oral

Written

Tone of voice

Gestures

Facial expressions

Touch

Body Language

Types of Communication:Verbal and Non-Verbal

Communication

Non-Verbal

Vocabulary

1.02 Understand effective communication

types of communication verbal and non verbal9

Verbal

Spoken/Oral

Written

Tone of voice

Gestures

Facial expressions

Touch

Eye Contact

Body Language

Types of Communication:Verbal and Non-Verbal

Communication

Non-Verbal

Vocabulary

1.02 Understand effective communication

the communication model
The Communication Model

1.02 Understand effective communication

the communication model1
TheCommunication Model

Sender

1.02 Understand effective communication

the communication model2
TheCommunication Model

Sender

Message

1.02 Understand effective communication

the communication model3
TheCommunication Model

Sender

Receiver

Message

1.02 Understand effective communication

the communication model4
TheCommunication Model

Sender

Receiver

Message

Feedback

1.02 Understand effective communication

communication process
Engagement

Understanding

Education

Sense of Partnership

Communication Process

1.02 Understand effective communication

communication process1
Engagement

Connection between the healthcare professional and the patient

Develops partnership

Communication Process

1.02 Understand effective communication

communication process2
Engagement:

Effective Communication Strategies

Introduce yourself

Allow the patient to talk without interruption

Communication Process

1.02 Understand effective communication

communication process3
Understanding

Healthcare professional makes the patient feel accepted

Healthcare professional empathizes with the patient

Communication Process

1.02 Understand effective communication

communication process4
Understanding:

Effective Communication Strategies

Allow patient to share thoughts and feelings

Share anecdotes to create a bond

Communication Process

1.02 Understand effective communication

communication process5
Education

To increase the patient’s knowledge of their illness

Minimizes anxiety

Communication Process

1.02 Understand effective communication

communication process6
Education:

Effective Communication Strategies

Use language the patient understands

Make sure all patient’s questions are addressed

Communication Process

1.02 Understand effective communication

communication process7
Sense of Partnership

Healthcare professional and patient work together regarding their problem

and treatment plan

Communication Process

1.02 Understand effective communication

communication process8
Sense of Partnership

Effective Communication Strategies

Avoid critical questioning

Use active listening

Communication Process

1.02 Understand effective communication

communication process9
Active Listening

Need good listening skills

Show interest

Pay attention

Hear the message

Do not interrupt

Communication Process

1.02 Understand effective communication

communication process10
Active Listening

Reflection

Restatement

Clarification

Communication Process

1.02 Understand effective communication

communication process11
Active Listening

Reflection

Careful thought

Restatement

Rewording

Summarizing

Clarification

Explaining

Communication Process

1.02 Understand effective communication