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Special Topics

Special Topics. MIS 495. Agenda. Knowledge management Collaboration Overlooked cost in IT projects IT decisions: Who should make them? Continuing education. KM Applications. Knowledge repositories Technical and management knowledge in text format Best-practices and lessons-learned

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Special Topics

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  1. Special Topics MIS 495

  2. Agenda • Knowledge management • Collaboration • Overlooked cost in IT projects • IT decisions: Who should make them? • Continuing education

  3. KM Applications • Knowledge repositories • Technical and management knowledge in text format • Best-practices and lessons-learned • Project knowledge • Expert network • Electronic access to expertise • Communities of practice • Networks of common interests

  4. Impact of KM • Enhanced employee learning • Enhanced employee productivity • Launching new products/services • Creating training programs based on new knowledge • Organization development • Better business performance

  5. Top 10 Issues in KM • [10] How to ensure knowledge security • [9] How to sustain KM’s progress in the organization • [8] How best to develop and design a KM system • [7] How to verify knowledge contributed to a system • [6] How to assess the financial costs and benefits

  6. Top 10 Issues in KM • [5] How to identify knowledge that should be captured • [4] How to motivate individuals to contribute knowledge • [3] How to maintain currency of organization knowledge • [2] How to obtain top management support for KM • [1] How to use KM to provide strategic advantage

  7. Global Collaboration Research • Collaboration Tasks • Multi-dimension construct • Collaboration impacts • External and internal organization • Diffusion of collaboration technologies [CTs] • Assimilation framework • CT use and impacts

  8. Collaboration Tasks Supported by IT

  9. Collaboration Impacts

  10. Diffusion of Collaboration Technologies [CTs]

  11. CT Use in Limited and Pervasive States

  12. CT Use Impacts in Limited and Pervasive States

  13. Overlooked Indirect Costs in IT Projects • Indirect human cost • Management/staff resources [integrating IT into work practices] • Management time [devising, approving, amending IT and strategies] • Cost of ownership [vendor support/trouble shooting] • Employee training • Employee motivation [interest in IT decreases as time passes] • Changes in salaries • Software disposal and staff turnover

  14. Overlooked Indirect Costs in IT Projects • Indirect organizational costs • Productivity losses [developing, adapting to new systems, procedures, and guidelines] • Strains on resource [increasing information flows and information availability in trying to maximize potential of new IT] • Business process reengineering [new functions, processes, reporting structures] • Hardware disposal • Organization restructuring

  15. IT Decisions That IT People Shouldn’t Make • How much to spend on IT? • Which business processes should receive IT dollars? • Which IT capabilities need to be companywide? • How good do our IT services need to be? • What security and privacy risks will we accept? • Whom do we blame if an IT initiative fails?

  16. Finally….Continuing Education • Market is getting better • IT is always evolving • Skill-base needs to be updated • Several sources can be tapped • If I can recommend just one http://www.computerworld.com/

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