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Special Topics HCDE 418 Autumn 2009 Agenda Announcements 5 minutes Final Report Desc . 5 minutes Lecture 50 minutes Debrief & Next Class 5 minutes Group Project Time 45 minutes Announcements Your questions, comments, issues, appreciations? Upcoming work

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special topics

Special Topics

HCDE 418

Autumn 2009

agenda
Agenda
  • Announcements
    • 5 minutes
  • Final Report Desc.
    • 5 minutes
  • Lecture
    • 50 minutes
  • Debrief & Next Class
    • 5 minutes
  • Group Project Time
    • 45 minutes
announcements
Announcements
  • Your questions, comments, issues, appreciations?

Upcoming work

    • Read: Buxton, pp. 370-419 (last reading!)
    • A3: 5-day Field Deployment Study
      • Due Thurs., Dec. 3rd, 5:00 P.M.
    • 6 sketches by Thursday
    • 1.5 discussion board posts
announcements4
Announcements
  • Reminder: Sketch theme this week and next:
    • Food
      • Sketches relating to eating, restaurants, grocery shopping, cooking, baking, wait staff, food delivery, etc.
    • Shopping
      • Sketches relating to buying stuff, purchasing, checkout, browsing, online shopping, cash, money, banking, customer service
p7 final report presentation
P7 – Final Report & Presentation
  • Dec. 8th Presentations, Dec. 10th Report
    • CHI 2010, Foot Soldiers, Voting
  • Dec. 10th Presentations, Dec. 8th Report
    • MS UX Team and Team Cool Horse
week 11 schedule
Week 11 - Schedule
  • Dec. 8th
    • 3 Presentations
    • Sketching Critiques
      • Note it’s Tuesday, not Thursday!
  • Dec. 10th
    • 2 Presentations
    • Industry UX perspective
      • Denise Carlevato (Microsoft UX)
    • Top Pot Donuts!
week 11 attendance
Week 11 - Attendance
  • Attendance taken both days for Week 11
    • Counts toward participation grade
final report description
Final Report Description
  • Posted online now
  • 10-12 pages reflecting upon sketching experience
    • What was the process like? How did you improve?
    • Reflect on critiquing as both a giver and receiver
    • Describe your sketches with Buxton’s terms
    • Choose your favorite ideas and explain how you’d move beyond the sketch phase to next steps
  • 30 sketches in sketchbook with at least 2 signatures each
how does ux change for
How does UX Change for…
  • Mobile devices
  • Social devices
  • Gaming devices
question
Question:
  • How does UX change when moving to mobile devices?
constraints
Constraints
  • Small screen
  • Small keys
  • No mouse
    • aka precise pointing
  • Internet?
multi functions
Multi-functions
  • Phone
  • Camera
  • PDA
  • Browser
  • Gaming Platform
  • MP3 Player
case studies mobile web field research
Case Studies: Mobile Web Field Research
  • Target users
    • Mobile web users
    • Heavy users of internet services (mail, messenger,)
    • Ages: 18-34, gender balance
  • Qualitative study
    • Diary study of mobile and computer use
    • In-depth interviews to understand relevance, current use patterns and unmet needs
  • Broad research questions:
    • What are users doing on mobile web, what they value and where are the pain points?
    • What are additional unmet needs?
    • What are users doing on the internet (PC) that could be augmented or replaced by services on the mobile?
confirmed the obvious
Confirmed the obvious
  • Users cited several obstacles to internet usage via their mobile phones:
    • phone’s interface makes it difficult to enter URL
    • text input through keys
    • network speed/latency
    • network reception
    • small screen size
    • perception of cost (perceived value)
    • QuickTime™ and a H.263 decompressor are needed to see this picture.
    • lack of cost transparency
    • sites are not optimized for mobile phones
    • scrolling is a pain
  • Despite the challenges, people ARE accessing the internet via their mobile phones
jeanine
Jeanine
  • What she does:
    • Accesses Yellowpages com from the Sprint carrier deck to find phone numbers and addresses of businesses.
  • Why she does it:
    • It is cheaper than 411 ($1. 49)
slide19
Fred
  • What he does:
    • Checks and trades stocks while at work on his Treo
  • Why he does it:
    • His work computer is monitored and he doesn’t want people to know what he is doing.
christina
Christina
  • What she does:
    • Orders pizza while on her way home from work.
  • Why she does it:
    • So that she doesn’t have to talk on the phone and waste her minutes
design insights guidelines
Design Insights & Guidelines
  • Can’t always rely on current behavior for design ideas
    • “If I would have asked people what they wanted, the would have said a faster horse.” - Henry Ford
  • Availability is not enough in a PC-centric world
    • People are tethered to their PCs
    • Information related to highly popular topics and events
design insights guidelines22
Design Insights & Guidelines
  • People are apathetic about current mobile internet services
    • Use it, but don’t love it
    • Square peg, round hole
  • Think uniquely mobile experiences, not mini PC
    • 2D Barcodes in Japan to reduce typing
design insights guidelines23
Design Insights & Guidelines
  • People use mobile phones to make solo activities social
    • Texting to reduce loneliness while waiting, riding bus
    • Sending pictures to friends of a shirt to get opinions about how to buy
  • The phone is emotional design – reflective
    • Seen as status symbol
    • Personalized ring tones, photos, stickers
guidelines
Guidelines
  • Think uniquely mobile, not mini PC
  • Think always with you, not just on the go
  • Think building and reinforcing common ground and identity
  • Think access to what’s essential, not browsing
follow up study by nokia
Follow up study by Nokia
  • Deprivation study
    • Made 8 users ONLY use their mobile browsers for 3 days straight
      • No access to PC-based internet
        • “Cheating vouchers”
    • Helped understand breakdowns and limitations
    • Determined what was frustrating, what was needed
question28
Question:
  • How does UX change for social applications?
poll have an account on
Poll: Have an account on…?
  • MySpace
  • Friendster
  • LinkedIn
  • Facebook
  • Twitter
  • Orkut
  • Other?
poll use daily
Poll: Use daily?
  • MySpace
  • Friendster
  • LinkedIn
  • Facebook
  • Twitter
  • Orkut
  • Other?
ux issues
UX Issues
  • Critical mass
    • Only useful if your friends are also on it
      • Social classes
        • Danah Boyd – UC Berkeley
  • Privacy issues
    • MySpace vs. Facebook vs. Twitter
  • Updated content
    • Friendster vs. Facebook
  • Usability
    • MySpace vs. Facebook
case study nokia and u toronto
Case Study: Nokia and U Toronto
  • Studying Twitter/Facebook status updates
    • Using Mechanical Turk to have people submit their status updates
      • Answers 5 basic questions:
        • What was the post?
        • When did they do it?
        • How did they update (website, mobile device, sms, etc.)?
        • What was the purpose (entertain, inform, humor, etc.)?
        • Who was the intended audience?
  • Hope to inform design of mobile devices for supporting updates
question33
Question:
  • How does UX change for gaming devices?
focus shift
Focus shift
  • Productivity -> Enjoyment
  • Challenging is okay!
  • Learning phase is critical
    • When have you ever read a manual for a video game?
  • Competition is fierce
  • Mobility + Social + Games
  • N+1 Products
spore ux design process
Spore UX Design Process
  • http://vimeo.com/1704123
  • More on Spore UX Design/Research Process:
    • http://www.boxesandarrows.com/view/researching-video
accessibility games
Accessibility & Games
  • Clever teaching of accessibility guidelines!
    • “Game Over”:
      • http://www.ics.forth.gr/hci/ua-games/game-over/
next class topics
Next Class Topics
  • Thursday, Dec. 3rd
    • Sketching critiques – 30 minutes
    • HCDE 418 “Bar Trivia”
      • Prizes for the winners
      • Teams w/ max of 4 people
      • Open book/notes/slides, but time pressure
        • Better review lecture slides…
    • Course Evaluations