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MANAGING FOR RESULTS

“You can teach a student a lesson for a day; but if you can teach him to learn by creating curiosity, he will continue the learning process as long as he lives. ” Clay P. Bedford. DON’T MANAGE PERFORMANCE/ MANAGE PERFORMANCE. COURAGEOUS CONVERSATIONS. DEFINE. MANAGING FOR RESULTS.

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MANAGING FOR RESULTS

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  1. “You can teach a student a lesson for a day; but if you can teach him to learn by creating curiosity, he will continue the learning process as long as he lives. ” Clay P. Bedford

  2. DON’T MANAGE PERFORMANCE/ MANAGE PERFORMANCE COURAGEOUS CONVERSATIONS DEFINE MANAGING FOR RESULTS MANAGING EXPECTATIONS COACHING EXPECTATIONS COMMUNICATE MEASURE FEEDBACK

  3. Making choices E + R = O Event + Response = Outcome  Choice Proactive always achieves Reactive never achieves

  4. Defining expectations Goals EXPECTATIONS Capabilities

  5. Defining expectations Goals EXPECTATIONS Capabilities

  6. Good/Bad/Excellent? Capabilities

  7. GROW Coaching Model GOAL – setting for the short and long term REALITY checking to explore the current situation OPTIONS and alternative strategies or courses of action WHAT is to be done, WHEN, by WHOM and the WILL to do it John Whitmore

  8. QUESTIONING KEEPING ON TRACK LISTENING

  9. Observation and Feedback

  10. ROI for courageous conversations

  11. SARAH S= Shock or Surprise A= Anger R= Rejection A= Acceptance H= Help

  12. Describe the behaviour Express how you felt Specify what you’d prefer Consequences of the new action Contract to act in the new way OK

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