Customer Service Essentials. Walk In The Customer Shoes. Greet Me. Value Me. Help Me. Listen To Me. Invite me Back. First Impressions. Did you know that 80% of communication is non-verbal. Phone Etiquette. 86% of the message received is through tone of voice!. How to Handle
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communication is non-verbal
86% of the message
received is through
tone of voice!
Of myself first,
I can take care of others even better