total quality management n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Total Quality Management PowerPoint Presentation
Download Presentation
Total Quality Management

Loading in 2 Seconds...

play fullscreen
1 / 24

Total Quality Management - PowerPoint PPT Presentation


  • 125 Views
  • Uploaded on

Total Quality Management. Introduction F.J. Reiss. Course Objectives. Gain understanding of TQM initiative Foster analytical & objective thinking Learn use of tools & techniques. Course Format. Classroom discussion Mid-term exam Term project Final exam. Definition of TQM.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

Total Quality Management


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
    Presentation Transcript
    1. Total Quality Management Introduction F.J. Reiss Session 1 - Introduction

    2. Course Objectives • Gain understanding of TQM initiative • Foster analytical & objective thinking • Learn use of tools & techniques Session 1 - Introduction

    3. Course Format • Classroom discussion • Mid-term exam • Term project • Final exam Session 1 - Introduction

    4. Definition of TQM TQM is both a philosophy and a system of guiding principles for the application of quantitative methods and human resources to improve the materials and services supplied to an organization and the degree to which the needs of the customer are met, now and in the future. Session 1 - Introduction

    5. 1950 1998 Made in Japan Session 1 - Introduction

    6. Changing Trends in Management The 80’s/90’s Quality The 70’s Productivity The 60’s Cost Reduction The 50’s Market Share/ Profitability Session 1 - Introduction

    7. Traditional Definitions of Quality An essential character or nature An inherent feature or property A grade or degree A distinguishing characteristic Session 1 - Introduction

    8. Current Definitions of Quality Fitness for use Conformance to requirements Session 1 - Introduction

    9. Quality of characteristics Quality of design Quality of conformance Fitness for Use Session 1 - Introduction

    10. Assumed: design or specification exists Based on “Fitness for Use” “Fitness for Use” depends on market Customer’s requirements changing Quality is a never ending quest Conformance to Requirements Session 1 - Introduction

    11. A series of small steps Using a variety of tools and techniques Continuously improving the process Continuously reducing variation Quality is Achieved Through . . . Session 1 - Introduction

    12. Always satisfy the customer Always strive for improvement Doing the right thing right the first time and every time thereafter Strip away unnecessary work Focus Session 1 - Introduction

    13. Suppliers can be Internal External Customers can be Internal External Customers < > suppliers Suppliers & Customers Session 1 - Introduction

    14. Supplier-Process-Customer Model Supplier Process Customer Feedback Feedback Session 1 - Introduction

    15. Supplier - provides inputs to process Process - converts inputs to outputs Customer - receives outputs Definitions Session 1 - Introduction

    16. Voice of the Customer • Quality is what the customer says it is • Obtain customer inputs • Convert into quality characteristics • Plan approach to satisfy customer Session 1 - Introduction

    17. Term Project • Form a company (team) • Choose a product • Ball point pen • Mechanical pencil • Comb • Other (with instructor’s approval) • Obtain customer inputs Session 1 - Introduction

    18. Term Project (continued) • Sort inputs by major/minor categories • Develop a matrix of customer inputs versus quality characteristics (QFD Table A-1) • Develop plan to satisfy customers • Prepare a report to management (term project) Session 1 - Introduction

    19. Term Project Contents • Copy (blank) of customer questionnaire • Summary of responses • Matrix of responses versus quality characteristics • Plan for satisfying customers • Individual discussion from each member of the team Session 1 - Introduction

    20. Term Project Tools • Team Dynamics (NGT) • Affinity Diagram • Quality Function Deployment (QFD) Session 1 - Introduction

    21. Term Project Steps • Form team • 3 to 5 members • Using NGT • Select a product • Develop questionnaire • Send to customers Session 1 - Introduction

    22. Term Project Steps (continued) • Compile responses (Affinity Diagram) • Develop correlation - customer demands versus quality characteristics • Prioritize customer demands • Develop product specification Session 1 - Introduction

    23. Term Project Steps (continued) • Write common portion of the team report • Blank questionnaire • Affinity Diagram • QFD Table A-1 • Product specification/Business plan Session 1 - Introduction

    24. Term Project Steps (continued) • Individual Portion of the team report • What was learned? • What would you do differently? • Suggestions for project/course improvements. Session 1 - Introduction