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Business Communication. Presentations Demos Speeeches Interviews Meeting Deabats Discussions] Briefinging sessions Seminars Conferences Trsinnig sessions Formal/informal gert togetther functions Group discussions. What is Communication.

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Presentations

  • Demos
  • Speeeches
  • Interviews
  • Meeting
  • Deabats
  • Discussions]
  • Briefinging sessions
  • Seminars
  • Conferences
  • Trsinnig sessions
  • Formal/informal gerttogetther functions
  • Group discussions
what is communication
What is Communication
  • Imparting or exchange of information, ideas or feelings
  • There is a diversity in the content & purpose of communication
  • Communication is not a one way process
chapter contents
Chapter Contents
  • Ancient Heritage for communication, life blood of every organization, benefits of effective communication in your career, challenges of communication in the global context
  • Components of communication
  • Concepts & principles of Communication: conventions of meanings, perception of reality, values, attitudes, and opinions
  • Nonverbal communication: communication through appearance, body language, silence, time, space etc
ancient heritage
Ancient Heritage
  • Oral communication-dealing day-to-day matters
  • Written communication—appearance of principles
  • Theories & Theorist—Chinese, others
lifeblood of every organization
Lifeblood of Every Organization
  • An organization is a group of people—interaction is involved, exchange of information
  • Internal communication: upward, downward, horizontal
  • External communication: letters, proposals, reports, telephone calls, personal conversations & negotiations,
benefits of effective communication
Benefits of Effective Communication
  • A valuable job requirement
  • An essential for promotion
challenge of communication in the global context
Challenge of Communication in the Global Context
  • Developing the right attitude-officials are the representatives of the organization, good will of the organization through communication
  • Preparing adequately—care, patience & understanding, integrity (honesty, uprightness)
  • Becoming flexible
why do we communicate
Why do we communicate?
  • A:To initiate some action

– 1) Expressing needs &requirements

--2) Persuading or motivating others

  • B:Imparting Information

Creating awareness, understanding, persuasion, Influencing others

  • C:Establishing relations
communication credibility
Communication Credibility
  • Factors
  • Personal appeal
  • Perceived authority
  • Perceived intentions
  • Measures
  • Competence
  • Character
  • Composure
  • Sociability
  • Extroversion
communication congeniality
Communication Congeniality
  • Friendly , pleasant and agreeable
  • Compatible—having a similar disposition, tastes, attitudes, etc
communication cycle
Communication Cycle
  • Sender
  • Message
  • Receiver
  • Feedback
  • Medium/Channel
stages in communication
Stages in Communication
  • Impulse to communicate
  • Encoding of the message
  • Relaying of the message
  • Decoding of the message
  • Feedback
levels of communication
Levels of Communication
  • Intrapersonal
  • Interpersonal
  • Individual to individual
  • Individual to group
  • Group to individual
  • Impersonal communication
problems in communication
Problems in Communication
  • Distortion
  • Noise—physical, technical, social, psychological
  • Personal differences
  • National differences
  • Selective Perception—expectations, attitude & beliefs
roles of perception in communication
*Roles of Perception in communication
  • Perception: data gathering, selecting, organizing, interpreting in order to form meaningful and coherent message or information
  • Selective perception
  • Expectations
  • Motives & interests
  • Attitudes & beliefs
why good communication is good business
Why Good Communication Is Good Business
  • Reason 1. Ineffective communication is very expensive.
  • Communication in a business organization provides the critical link between core functions.
why good communication is good business1
Why Good Communication Is Good Business
  • Reason 2. The changing environment and increasing complexity of the 21st century workplace make communication even more important.
why do we receive communication
Why do we receive communication
  • Sharing the aim
  • Message’s relevance to our needs/satisfaction
  • Message is according to our ideas, beliefs, trends etc
  • Message is accessible & understandable
  • Message is believable
  • Message attracts our attention