Business Continuity Plan Southern Company Stockholder Services
Business Continuity • PURPOSE -To respond to and recover from a “disaster” as quickly and with as little disruption as possible. • GOAL -Following a serious business interruption, the department will be functional within 48 hours of the decision to activate the plan.
1.0 Business Interruption Definitions 1.1 -Primary Planning Assumption: TA building and Data Center building are not operational -Key Staff relocate to Hot site and restore 1.2 -Estimate Time of Interruption -Emergency Term < 48 Hrs -Middle Term > 48 Hrs < 6 Months -Long Term > 6 Months -Application deemed Mission Critical
2.0 Critical Business Functions • Stockholder Services -Transfer Securities and Recordkeeping -Stockholder Communications -Registrar Functions -Paying Agent Activities -Plan Administration?
2.0 Critical Business Functions • Regulatory Requirements -SOX Maintain Registrar Controls -SEC Notify regional and national offices -NYSE Notification -SIP Suspend Plan? -IRS / Abandon Property
2.0 Critical Business Functions • Client Contact Requirements / Contract Provisions -DTCC -Merrill Lynch (ESP)– Suspend ESP Distributions? -UBS – suspend option exercises? -MailGuard – Print / Insert / Mail -SunGuard
2.0 Critical Business Functions • Identify and Update Critical Processing Dates for the year – all Clients -Record Dates -Payment Dates -Investment Dates -Sale Dates -Proxy Record Date……
3.0 Alternative Business Sites • Hot Site Location -Data/Systems Recovery –SunGard / IT -Business -Specific Conference Room at Corporate Headquarters in Birmingham • Cold Site with non-critical personnel?
4.0 Resources Needed • Hardware • Software • Technical Support • Telecommunications • Vital Records / Procedures
4.0 Resources Needed • Office Furniture and Supplies • Forms and Print Facilities • Staffing • Transportation • Vendor Support • Housing Arrangements • Travel Directions • Cash / Credit
5.0 Plan Activation • Decision Makers -Senior Management Council -Business Continuity Team (BCT) -Business Assurance Team -TA / Stockholder Services Department
5.0 Plan Activation • Criteria -Assess Condition -Determine Type of Interruption -Review with EVP and Corporate BCT -Make the Call
5.0 Plan Activation • Emergency Team -IT Business Continuity Team -Business Assurance Team -Stockholder Services Team -IT Applications Support Team • Call Tree Implementation
6.0 Communications / Contacts • Employees / Key Contacts • Company BCT • Clients • Vendors • Regulators • Industry Groups • Emergency Service Providers
7.0 Data/Systems Recovery Plan • Identify Critical Systems / Applications -CSSII, MVS, SAS, CICS, VMCF, TSO, NT SUBMIT, K-EDIT, MOBIUS, COBOL, Windows, DTCC Smartdailer with Analog line, STAMP 2000, VRU, InterLink, Shareholder 1-800 Phone System, Company Network Access, Internet, Connect Direct for Data transmissions, FTP, BOA software, JCL, PGMs, RACF, LIBs, AFP
7.0 Data/Systems Recovery Plan • Identify Critical Data -Stockholder Systems Data -Data Required to Run the Business -Project to move critical business data to a shared drive -Backup shared drive daily to an off-site location
7.0 Data Recovery Plan • Data Recovery Team -IT HOST Systems (Mainframe) -IT Disaster Recovery Team -IT Applications Support -Stockholder Services Department
8.0 Workflow • Technical Support team -Systems / Data recovery • Critical Business Functions / Hot site • Backlog Evaluation / Prioritization
9.0 Periodic Testing • Evacuation • Work Flow of Critical Functions • Systems / Data Recovery • Call Tree • Establish Detailed Test Plans
10. Periodic Review • Semi-annual table top drill • Staff Review / Plan Modifications