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Responding to customers

Responding to customers. Business partners aligned to faculty / service and work closely with each leadership team. Customer services. Business partners. First point of contact for HR advice and recruitment (temp and perm) and contract administration service for all our customers.

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Responding to customers

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  1. Responding to customers Business partners aligned to faculty / service and work closely with each leadership team Customer services Business partners First point of contact for HR advice and recruitment (temp and perm) and contract administration service for all our customers Faculty / service customers • Specialist teams: • Payroll + pensions • Equality + diversity • Systems Information and Grading • Learning + development • Organisational development Specialist HR teams Self service HR website

  2. Customer services Customer services • Staff services • HR advice • Case management • Resourcing • Redesigned web site with search facility • HR helpline • HR email address for managers and staff Self service HR website

  3. Business partners Business partners • Strategy and planning • Annual people plans – aligning HR support with business priorities • Change management • Performance building • Developing new HR solutions

  4. Organisational development • Source: French and Bell (1979) • talent management  new blood schemes • employee engagement  new policy development • manager toolkits  employment relations

  5. Learning and development • Customer service programme – 150 staff • AHOD development • Programme managers development • Support for newly created teams • Managers conference - 20 June • On line assessment training and support • New ISIS training to reflect post OUA configurations • Microsoft / SharePoint 2010 roll out Specialist HR teams

  6. Systems, Information & Grading Systems • Manager logins for eRecruitment/eRAF • Manager access to AL Sharepoint system • UWE logins/email accounts for UWE staff Information • Staffing data for managers, for UWE planning, for statutory returns Grading • New posts and staff grade reviews • HERA scheme for grades A-J, Hay scheme for senior management Specialist HR teams

  7. Equality and diversity • Support, advice and information • Policy development • Single equality scheme • Supporting staff and student networks • Production / analysis of student and staff equality data • Monitoring and compliance Specialist HR teams

  8. Payroll and pensions • Confidential advice • Pensions information • Flexible / phased retirement • Pension estimates • Pension enhancement options • Severance calculations and advice Specialist HR teams

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