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Conflict Resolution Techniques: Win/Win Strategies for De-escalation and Compromise

Learn how to resolve conflicts effectively by understanding the perspectives of both parties, using de-escalation techniques, and reaching win/win solutions through compromise. Follow guidelines to improve communication and relationships.

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Conflict Resolution Techniques: Win/Win Strategies for De-escalation and Compromise

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  1. CONFLICT RESOLUTION

  2. What did each of the Zaxeswant? • What was the conflict? • Did they get what they wanted? • What made the conflict worse?

  3. http://www.youtube.com/watch?v=LaQXOrbqAbM

  4. What did each of the Zaxeswant? • What was the conflict? • Did they get what they wanted? • What made the conflict worse?

  5. CONFLICT What is conflict? Is conflict good or bad? Escalation De-escalation

  6. Win/Win Guidelines • 1. Take time for cooling off. Find alternative ways to express anger. • 2. Each person states their feelings and the problem as they see it using “I Messages.” No blaming, name-calling, or interrupting. • 3. Each person states the problem as the other person sees it. • 4. Each person says how they are responsible for the problem. • 5. Brainstorm solutions together and choose a solution that satisfies both – a Win/Win solution. • Forgive your partner or say thank you.

  7. COMPROMISE

  8. Zax activity • Worksheet

  9. Closure • Who can tell me what a conflict is? • Are conflicts always bad? • What are two ways we can resolve a conflict?

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