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Certificate of Completion Program Reviews Management / Human Resources and

Certificate of Completion Program Reviews Management / Human Resources and Management / Small Business 2007-2011. Business Programs Overview Recommendations from Previous Program Reviews Assessment of Program Quality Assessment of Program Need Assessment of Program Cost.

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Certificate of Completion Program Reviews Management / Human Resources and

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  1. Certificate of Completion Program Reviews Management / Human Resources and Management / Small Business 2007-2011

  2. Business Programs Overview Recommendations from Previous Program Reviews Assessment of Program Quality Assessment of Program Need Assessment of Program Cost

  3. Business Programs Overview http://www.lc.edu/business

  4. L&C Catalog Content on Certificates of Completion within Management

  5. Number of Students “Identified” with L&C Program in BlazerNet as of Spring 2011 Management AAS Degree (321) Human Resources Certificate of Completion (20) Small Business Certificate of Completion (15) Note that students will sometimes be included in more than one program so double counting can occur.

  6. Recommendations from Previous Program Reviews

  7. Specific Recommendations • Establish certificate program learning objectives. • Increase efforts to promote the certificate programs. • Modify small business certificate course options to enhance coverage of the business use of the web and to reduce scheduling hurdles to certificate completion.

  8. Specific Recommendations • Establish certificate program learning objectives. • Increase efforts to promote the certificate programs. • Modify small business certificate course options to enhance coverage of the business use of the web and to reduce scheduling hurdles to certificate completion.

  9. In response to surveys involving students, advisory committee members, and representatives from area firms, several new promotional activities have been initiated over the last several years. • An improved web site presence was created • New brochures were developed • A radio commercial was aired on WLCA • A TV commercial was shown on LCTV • Active participation of faculty in SCORE and the Growth Association

  10. Specific Recommendations • Establish certificate program learning objectives. • Increase efforts to promote the certificate programs. • Modify small business certificate course options to enhance coverage of the business use of the web and to reduce scheduling hurdles to certificate completion.

  11. Assessment of Program Quality

  12. Since all of the course requirements of the programs are already being offered to meet the needs of students in other business programs as well, some issues with regard to quality, cost and need are inherently difficult to isolate by program.

  13. Comments on Methodology • It should be noted that the business programs at L&C overlap in many ways. Students sometimes start with a short-term certificates and subsequently continue with their studies to complete degrees. • Also, most of the courses are common to many programs. Therefore, it is often difficult to separate factors unique to a particular program. • As a result, a lot of the information provided in this presentation will include Business Department data from departmental transfer courses and other business career program courses as well.

  14. Recent changes are highlighted

  15. Early Chronology and Assessment Instrument Relationships • PAQ – Program Level • SAQ – Course Level • CAT – Classroom Session Level • SAQ & PAQ results influence choice and design of CATs • CAT & PAQ results influence choice and design of SAQs • CAT & SAQ results influence design of PAQs

  16. Recent Chronology of Assessment Activities • Procedural changes adopted in 2009-2010 • PAQ instruments “concerted to” increased use of course SAQs • Data collection expanded significantly • Number of questions doubled per course for program level assessment • New SAQs added for additional courses • Assessment at program level expanded to include certificate programs • Procedural changes adopted in 2010-2011 • Expanded data collection to other courses • Piloted limited use of standardized CATs in Blackboard • Reduced frequency of SAQs per course • Shifted to assessment procedures with more emphasis on analysis during spring semester

  17. PAQ Generalized Results for 2010-2011 Note: The above results are representative of students taking the courses, not just students in the certificate program.

  18. Assessment of Program Need

  19. Certificate Program Need The certificate programs are not designed as stand alone programs to prepare someone for a career in business. However, they can serve as a good foundation for further study. They are also especially useful to the working adult that simply wants to expand their knowledge in a specific area of business. This can provide added expertise for an existing job or prepare the person for assuming added duties or a new position with the same firm or a different one. The certificates also provide documentation of learning experiences that can be added to a portfolio for seeking a promotion, a new position, or venture funding.

  20. Local Business Survey Information on Positions at Responding Firms • Data was gathered on the number of supervisory and accounting positions at the responding firms. • Data was also gathered on the educational background of individuals in these positions.

  21. Information on L&C Business Program Options • Respondents were then given a brief recap of the business program options at L&C. • The respondents were then asked about the appropriateness of the degree and certificate options for existing positions in their firm.

  22. Average # of Positions per Firm for Which the Described Business Options is Appropriate

  23. Assessment of Program Cost

  24. Certificate Program Cost Management/Human Resources Certificate of Completion Management/Small Business Certificate of Completion All courses required in these program are already being offered for other programs. Therefore, there are virtually no costs involved in the offering of this program.

  25. Overall enrollment reflect the effects of all business programs for which these courses satisfy a requirement. The demand for such classes can also reflect the needs of students in such programs as Thirty & Out and the bridge courses needed for transfer to senior institutions.

  26. Strategies for Reducing Cost • (applicable to all Business Department offerings) • Some program changes resulted in the substitution of higher enrollment courses for lower enrollment courses. • Made some changes to the schedule rotation to reduce the number of multiple-section classes. • Eliminated some day classes and required all students to attend evening classes for some limited program requirements.

  27. Excludes independent study individual student co-op sections.

  28. Business Department Overall Recent Enrollment History Strategies & Cost Consequences 2005 - 2007 Academic Years Emphasis was placed on reduction of class sections to reduce cost and to eliminate most class cancellations. 2008 & 2010 Academic Years Emphasis was placed on new initiatives such as 3+1 programs with senior institutions, the Thirty & Out Program, and the expansion of online offerings. Increased demand for classes resulted in more sections being offered. More recently, initial piloting of online sections and the effect of new multiple sections contributed to a modest decrease in class size.

  29. Assessment Summary

  30. Program Strengths • The commitment of the Business Department faculty to student success • Early recognition of achievement of academic goal • Courses applicable to higher level business programs • Opportunity for working adults to gain exposure to specific business-related principles and practices • The adaptability of the business program options

  31. Program Weaknesses • Low number of students who specify the programs as initial academic goals • Inability to focus program level assessment on the actual students within the programs • The number of completers is low without the strategy of identifying potential recipients who are about to earn the certificate • Limited efforts on specifically promoting the certificate of completion programs

  32. Recommendations • Continue the programs with minor improvements • Look at alternative methods of more program-specific assessment • Expand the promotion of the certificate programs with emphasis on enhancement of skills for employees • Expand the use of promotional materials to include a brochure dedicated to certificate options • Consider opportunities for a certificate program as a supplement to career programs in other academic areas

  33. Certificate of Completion Program Reviews Management / Human Resources and Management / Small Business 2007-2011

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