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International Society for Performance ImprovementPotomac ChapterPresented by Chris Ryan and Beth Jenkins Smith to the DoD ISD CoPNovember 1, 2004
Agenda • What is Human Performance Technology? • Professional development and the performance improvement practitioner • ISPI: Blends HPT model and professional development objectives • ISPI Potomac Chapter: Serves locally • How can I benefit?
What is HPT? • A systematic approach to improving productivity and competence • Performance analysis • Cause analysis • Intervention selection • How does HPT work? • A set of methods and procedures, and a strategy for solving problems, for realizing opportunities related to the performance of people
HPT Model Performance Analysis Cause Analysis Intervention Selection & Design Intervention Implementation Desired v. actual performance Organizational Analysis: Vision, mission, values, goals, strategies Environmental Analysis: Org env., stakeholders, competition, work env’rnment, resources, tools, work flow, procedures, responsibilities Worker knowledge, skill, capacity, expectations Change management Process consulting Employment Development Communication; Infrastructure, Alliance building Performance Support Job analysis/ work design Personal development HR Development Org Communication Org Design & Development Financial Systems Environmental: Data, feedback, resources, tools, consequences, rewards, structure Behavior: Skills and knowledge, indv capacity, motivations, expectations Evaluation and Feedback Adapted from Fundamentals of Performance Technology, 2nd Edition
… Professional development and the performance improvement practitioner …
Instructional designers Curriculum developers/ training directors HR Managers Human factors practitioners Organization development consultants Managers, analysts, engineers Working in: Government Business Academia Health services Banking Armed services Who is interested performance improvement?
Lots of change More technology-based solutions Do more with less Some organizations are growing; most are hurting Leadership & management challenges Rapid pace of workplace disallows time for data-based approaches Trainers must tie training to core business functions Our Work Environment Economy and technology will have greatest impact on the profession
Emerging Core Values for Professional Development • Networking: Build professional relationships • Collaboration: More involvement & opportunities to try new things, work with others • Learning: Variety of learning formats and cutting edge thinking • Community: Share best practices, bounce ideas
What do you want to strengthen? • Technology awareness • Knowledge of interventions • Industry awareness • Vision, strategy, goals, linking interventions to bottom line • Problem-solving • Consulting
Dedicated to improving productivity and performance in the workplace Established 1962 10,000 members throughout U.S., Canada, and 40 more countries www.ispi.org What is ISPI?
ISPI Potomac Chapter: Vision • A world in which all people have the capacity, the opportunity, and the means to perform at their full potential
Potomac Chapter: Mission • To ensure peak performance in the workplace through the understanding, application, and advancement of proven performance improvement principles and methods
Potomac Chapter: Value Proposition • ISPI Potomac Chapter is large enough to help you expand your performance improvement expertise, and small enough to allow you to build genuine professional friendships. We: • Provide outstanding professional development opportunities • Give you a forum for the discussion of professional issues • Serve as models of professional excellence in leadership, advocacy, and practice • Reflect the diversity of our community • Use proven methods of improving performance as a foundation for our work
Monthly meetings: networking and seminar Annual conference Short term, task-specific volunteer opportunities Knowledge sharing Access to experts Local Chapter Activities • http://www.ispi-potomac.org
Cost Members only
How you can participate • November 3 - 6 • The North American Simulation and Gaming Association 44th Annual Conference (NASAGA) • Co-Hosted by Potomac Chapter of ISPI and Metro DC Chapter of ASTD • Georgetown University Conference Center • December • See www.ispi-potomac.org • Contact firstname.lastname@example.org