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Managing groups. What is a group/team? Which are the different types of groups? How to evaluate team effectiveness? Which factors affect group effectiveness?. What is a team? . A team is a unit of two or more people who interact and coordinate their work to accomplish a specific objective.

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managing groups
Managing groups
  • What is a group/team?
  • Which are the different types of groups?
  • How to evaluate team effectiveness?
  • Which factors affect group effectiveness?
what is a team
What is a team?
  • A team is a unit of two or more people who interact and coordinate their work to accomplish a specific objective.
which are the different types of groups
Which are the different types of groups?
  • Formal vs. informal groups.
  • Formal
    • Horizontal and vertical teams (see Exh. 16.2).
  • Informal
    • When can they play a negative role in the organization?
which factors affect team effectiveness
Which factors affect team effectiveness?
  • Depends on team characteristics and team processes.
team characteristics
Team characteristics
  • Group size
  • Member roles
  • Group norms
  • Group cohesiveness
member roles
Member roles
  • Task specialist role
  • Socioemotional role
  • Member roles can be viewed as existing in a continuum (Shortell-Table 6.2).
  • Teams must be well-balanced: satisfy social needs and accomplish the team’s task.
team member roles
Team Member Roles

High

Task Specialist

Role

Dual

Role

Member Task Behavior

Nonparticipator

Role

Socioemotional

Role

Low

Member Social Behavior

Low

High

Harcourt Brace & Company.

group norms
Group norms
  • Informal.
  • Relate to day-to-day behavior and employee output and performance.
group cohesiveness
Group cohesiveness
  • Is group cohesiveness good or bad?
groupthink
Groupthink
  • Mode of thinking that people engage in when they are deeply involved in a cohesive in-group, and when the members’ strivings for unanimity override their motivation to realistically appraise alternative courses of action.
techniques to diminish groupthink
Techniques to diminish groupthink
  • Devil’s advocate
  • Multiple advocacy
  • Brainstorming
  • Strive for group heterogeneity.
team processes stages of team development exh 16 5
Team processes/Stages of team development (Exh. 16.5)
  • The five stages usually occur in sequence.
    • Forming, Storming, Norming, Performing, Adjourning.
    • Not all groups go through all stages
  • Managers need to consider the stage of team development in establishing group expectations.
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