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Exploring Personal Qualities of the Successful BA. Cecilie Hoffman. Business Analyst World 2010 Nov 19, 2010. Business Analysis Body of Knowledge . Enterprise Analysis. Business Analysis Planning and Monitoring. Solution Assessment and Validation. Elicitation. Requirements Analysis.

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exploring personal qualities of the successful ba

Exploring Personal Qualities of the Successful BA

Cecilie Hoffman

Business Analyst World 2010

Nov 19, 2010

business analysis body of knowledge
Business Analysis Body of Knowledge

Enterprise Analysis

Business Analysis Planning and Monitoring

Solution Assessment and Validation

Elicitation

Requirements Analysis

Requirements Management and Communications

Underlying Competencies

2010 BA World Conference - Las Vegas

ba bok underlying competencies
BA BoK – Underlying Competencies

2010 BA World Conference - Las Vegas

communication hub
Communication Hub

End Users

CustomerRelationshipManager

Customers / Clients

Business Analyst

Quality Assurance

Designers /

Developers

Project Managers

Architects

Stakeholders

2010 BA World Conference - Las Vegas

principles
Principles

2010 BA World Conference - Las Vegas

principles vs practices
Principles vs. Practices

Practices – what to do’s – a situation-based customary way of operation or behavior

Principles – why to do’s – have universal applicationWhen principles are internalized into habits, they empower people to create a wide variety of practices to deal with different situations.

Source: Steven Covey

2010 BA World Conference - Las Vegas

principle 1 leave your ego at the door
Principle 1.Leave your ego at the door

2010 BA World Conference - Las Vegas

slide9

If you are the BA, asking questions is your job.

2010 BA World Conference - Las Vegas

don t let your ego get between you and information
Don’t let your ego get between you and information

Admit you don’t know, ask for input

Show work at early stagesget the incremental feedback

Ask the crazy-as-a-fox stupid questions

Humility is a strength, it gives you resilience

2010 BA World Conference - Las Vegas

principle 2 authority is 20 given and 80 taken
Principle 2. Authority is 20% given and 80% taken

- Peter Ueberroth

2010 BA World Conference - Las Vegas

approach problems top down and bottom up
Approach problems “top down” and “bottom up”

2010 BA World Conference - Las Vegas

manage the meetings
Manage the Meetings

The person taking the minutes is the most powerful person in the room!

“Just-in-time” agendas

A I D: actions, issues, decisions

2010 BA World Conference - Las Vegas

more i nitiative
More Initiative

No success criteria?

Talk to the people you need to talk to Don’t wait for permission, ask for forgiveness

2010 BA World Conference - Las Vegas

principle 3 integrity is telling yourself the truth honesty is telling the truth to other people
Principle 3.Integrity is telling yourself the truth; honesty is telling the truth to other people.

- Spencer Johnson

2010 BA World Conference - Las Vegas

bas are trusted
BAs are trusted

Architects and business people talk to BAs about possible changes in direction

QA folk and developers tell BAs “interesting” information

Users gripe freely in our presence

. . . we know what’s going on.

2010 BA World Conference - Las Vegas

speak truth to power
Speak truth to power
  • Someone has to say what needs to be said
  • Bad news is best presented early
    • It will always surface eventually
    • Give managers a chance to do the right thing
  • Seek guidance, avoid laying blame
  • Remind people of assumptions made

2010 BA World Conference - Las Vegas

principle 4 if you don t fail once in a while you aren t trying hard enough
Principle 4.If you don’t fail once in a while, you aren’t trying hard enough

2010 BA World Conference - Las Vegas

if your initiative backfires
If your initiative backfires

Acknowledge that you may have gone too far

Verify the goal is shared, then ask for another way to achieve the goal

Don’t get defensive! Gracefully deflect the barbs

2010 BA World Conference - Las Vegas

in difficult situations
In difficult situations
  • Learn from the failure – nothing ventured, nothing gained!
  • Accept that sometimes the best you can do is strive to do your best

Good judgment comes from experience.Experience comes from bad judgment.

- Jim Horning, ACM Fellow

2010 BA World Conference - Las Vegas

principle 5 acknowledge people
Principle 5.Acknowledge people

Recognize the efforts that no one else sees, or that everyone takes for granted

2010 BA World Conference - Las Vegas

three ways to acknowledge people
Three ways to acknowledge people

2010 BA World Conference - Las Vegas

acknowledgement and recognition builds relationships and trust
Acknowledgement and recognition builds relationships and trust
  • Personalize it

Be specific: What did you need? What did the person do?

  • Keep it simple
    • eCards
    • Virtual or real tasty treats
    • Small, silly inexpensive gift

2010 BA World Conference - Las Vegas

back to the ba bok
Back to the BA BoK . . .

Enterprise Analysis

Business Analysis Planning and Monitoring

Solution Assessment and Validation

Elicitation

Requirements Analysis

Requirements Management and Communications

Underlying Competencies

2010 BA World Conference - Las Vegas

personal attributes skills
Personal Attributes? Skills ?

2010 BA World Conference - Las Vegas

principles1
Principles

2010 BA World Conference - Las Vegas

thank you

Thank you!

cecilie.hoffman@comcast.net

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