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Personal Qualities of a Health Care Worker

Personal Qualities of a Health Care Worker. Personal Appearance. Your “look” should inspire: Confidence Positive self image Factors to consider in your appearance: Good health Diet Rest Exercise Good posture Avoid tobacco, drugs, alcohol. Personal Appearance. Look “professional”

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Personal Qualities of a Health Care Worker

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  1. Personal Qualities of aHealth Care Worker

  2. Personal Appearance • Your “look” should inspire: • Confidence • Positive self image • Factors to consider in your appearance: • Good health • Diet • Rest • Exercise • Good posture • Avoid tobacco, drugs, alcohol

  3. Personal Appearance • Look “professional” • Uniform/ clothing • Name badge • Shoes • Personal hygiene • Nails • Hair • Jewelry • Makeup

  4. Personal Characteristics • Deals with personal “attitudes” • Empathy

  5. Personal Characteristics • Tact & diplomacy

  6. Personal Characteristics • Dependability • Patience • Enthusiasm • Responsibility • Discretion • Competence • Self-initiative • Communication skills

  7. 5 C’s of Communication

  8. Nonverbal Communication

  9. Nonverbal Communication • Nonverbal communication called ----- “body language” • Factors involved in body language: • Facial expression • Territoriality (personal space) • Personal = to 4 feet • Social = 4 – 12 feet • Public = 12 – 15 feet • Posture • Legs crossed = closed/ opinionated • Position • Face to face at same level = good !! • Gestures & mannerisms

  10. Teamwork • Be a team player • Always apply the golden rule • Display leadership • 3 types of leaders • Democratic • Autocratic • Laissez- faire

  11. Stress • Stress producer: • When adjusting to constantly changing environment • Thus: change induces stress • Stress produces “flight or fight” reaction • Not all stress is harmful • Some is important for an individual’s well-being • Makes you more alert • Raises energy levels • Key is to make stress positive & not negative

  12. Stress • Stress-induced disease (psychosomatic illness) • Excess stress = excess adrenergic activity which produces the following effects: • C-V system: • Hypertension • Tachycardia • G-I system • Hyperacidity with or without peptic ulcer disease • IBS (irritable bowel syndrome) • Spastic colitis • Immune system • Large amounts of steroids (glucocorticoids) released during stress • They decrease effect of inflammatory defense response • These patients at increased risk for infections & cancer

  13. Stress • 4 step program for stress management • Stop • Breathe • Reflect (develop awareness) • Choose (the best way to deal with the stress)

  14. Time Management • Prioritize • Preferences for scheduling rest, social, & exercise • Schedule tasks with daily planner • Make a daily “to do” list • Avoid distractions • Take credit for a task well done

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