Risky Jannoret Estevez Housekeeping Supervisor, Renaissance Boston Waterfront

2. Risky Jannoret Estevez Housekeeping Supervisor, Renaissance Boston Waterfront

3. A strong workforce development partnership builds a strong community.

4. GBHE / LOCAL 26 MEMBER BENEFITS • Medical - Tufts Health Preferred Provider Organization (PPO) Network  • Disability - Guardian Life Insurance Company of America  • Dental - Delta Dental PPO Plus Premier  • Education & Training - BEST Corp. Hotel Training Center  • Prescription Drug - Caremark Rx / Tufts Health Plan  • Vision - Davis Vision  • Life Insurance - Guardian Life Insurance Company of America  • Legal - Regan Associates  • Employee Assistance - Modern Assistance Programs, Inc.  • Housing Assistance - Administered by the GBHE Trust Office  • Adoption Assistance - Administered by the GBHE Trust Office  • Defined Pension Plan - Administered by the GBHE Trust Office

5. BEST Corp. trainees • BEST Corp.’s services are a benefit offered to Local 26 hospitality employees: • Over 5,500 workers • 60% are non-native English speakers with more than 89 dialects spoken • 50% have high school diplomas or less • Over 70% have dependents on their benefit plan • Participants who seek pre-employment training come from diverse backgrounds: U.S. born and immigrants with or without hospitality experience.

6. BEST Corp. provides individuals the education, skills and training to excel in the hospitality industry and in their personal lives These individuals… with these needs… receive these programs… to achieve these outcomes… English for Hospitality Levels 1-5, literacy, pronunciation. Improved English skills • Improving English fluency (advance in SPL) & literacy U.S. citizenship • Passing citizenship exam • Receiving citizenship Citizenship classes Greater success in the hospitality industry and in their personal lives Current hotel workers • Members of Local 26 and their dependents • Receiving benefits • Advancing levels, earning GED, or entering college Pre-GED, GED, and college prep Personal enrichment goals • Improved computer skills (advance in class level) Computer skills • Job placement and retention (3, 6, 12 months) • Promotion or lateral move to more desirable position • Increased income through higher wages or more hours worked • Industry-specific certifications Desire for career advancement • Hospitality industry training programs: • Room Attendant • Culinary skills • Professional Server • Professional Guest Service • TIPS, Food Safety Unemployed & under employed seeking entry to hospitality industry Seeking better employment Throughout, BEST Corp. provides individual assessment, coaching, referrals, support, and follow-up

7. English for Hospitality

8. Computer and Technology Skills

9. Professional Guest Services

10. Basic Culinary Skills Micros Training

11. Professional Food Server

12. Room Attendant Training

14. All skills training classes include a component on ergonomics and body safety.

15. Olivia Cristobal, Busser, Colonnade Hotelwith Jim Stamas, GBHE Board President, ret. and David Colella, General Manager of Colonnade Hotel

16. Mark Jefferey Cook, Ritz Carlton Khalid Jaouahir Food & Beverage Supervisor, Ritz Carlton Boston Common

17. “We want you to succeed, the union wants you to succeed, and BEST Corp. wants you to succeed. I’ve worked in four Boston hotels and if I don’t have a job for you, I’ll call one of my friends at the other hotels to help you find one.” – Chris Forti, Director of Housekeeping, Copley Square Hotel, to Room Attendant graduates who had done job shadowing at his hotel