2014 and Beyond: Supervisor Expectations

1. 2014 and Beyond: Supervisor Expectations Cornell University Facilities Services February 2014

2. Agenda • Mission and Vision (Kyu/Dave 10 minutes) • Alignment of goals: Cornell University  Facilities Services  Department  Individual (Kyu/Dave 20 minutes) • Our Values (Kyu/Dave 15 minutes) • Our Culture (FS HR 15 minutes) • The Big 3 Expectations • Managing Priorities (FS HR 5 minutes) • Staff Development (FS HR 10 minutes) • Diversity and Inclusion (Kyu/Dave 10 minutes) • Take-aways (5 minutes) Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

3. CORNELL’S Mission “I would found an institution where any person can find instruction in any study.” Ezra Cornell, 1868 CORNELL’S MISSION - Cornell's mission is to discover, preserve, and disseminate knowledge; produce creative work; and promote a culture of broad inquiry throughout and beyond the Cornell community. Cornell also aims, through public service, to enhance the lives and livelihoods of our students, the people of New York, and others around the world. Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

4. Visions • Visions should be set based on what success would look like a number of years from now, when you have accomplished your greatest goals and aspirations for the place • Visions should reflect BHAGs (big, hairy, audacious goals), not successes you are sure you can achieve Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

5. Examples of visions Merck Amazon Our vision is to be the earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy on line. • We make a difference in the lives of people globally through our innovative medicines, vaccines, and consumer health ands animal products. We aspire to be the best healthcare company in the world and are dedicated to providing leading innovations and solutions for tomorrow. Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

6. Cornell’s vision Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors Cornell University will be widely recognized as a top-ten research university in the world, and a model university for the interweaving of liberal education and fundamental knowledge with practical education and impact on societal and world problems.

7. Facilities services Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors MISSION - The long term mission for Facilities Services is to design, build, operate, maintain and plan a campus environment in a manner consistent with our values, in support of the University mission, and in collaboration with our stakeholders. VISION - A valued partner in research, education, and outreach.

8. Goal Alignment

9. Our Values University Values Facilities Services Values

10. Facilities Services Values When asked about our Division values and their meanings, most people said that they were about right and no changes were necessary. http://vimeo.com/83598746 Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

11. Values Project We conducted a poll around the Division and asked people about our values and here is what we found: • “Trust, Respect, and Integrity you can’t really have any of them without having all of them. The highest of the two values are Integrity and Respect. By demonstrating Integrity and Respect, one can’t help but instill a sense of Trust; with a lack of Integrity or Respect, one will generate Mistrust. This is how I approach my work, and, my life.” • “Excellence, striving to perform our functions at a high level of quality and effort.” • “Achieving Excellence without Integrity or Respect is an unworthy pursuit.” • “I believe my biggest value is “Respect”. I treat others as I would like to be treated and believe it is important for everyone to do the same. We are all on the same team here, right? I find it very hard to work with someone who treats me as if I am beneath them in some way. We are all people just trying to do a good job!”

12. Our Culture – Small group discussion • What aspects of the FS culture are going well? • What could be improved? • How do you, as FS supervisors, influence the culture? • What tools do you need, as FS supervisors, to positively influence the culture? Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

13. The big 3 expectations

14. Managing Your Priorities – Where is your focus? “Like any analogy, "lead-manage-do" is not perfect. I can't say it's impossible to provide effective leadership, manage efficiently, and still do the day-to-day hands-on work - but it's really hard to get the job done, and do it well. The best way to be successful is to practice one or two of these focus areas.” - Jim Hall Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

15. Why staff development? Look at Retirement eligibility Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

16. Staff development – Who’s responsibility is it?

17. Your role in Developing STaff • Don’t hold onto your top performers – they are ourfuture • Spend the most time on your high performers, not your low performers • Encourage your direct reports to take initiative • Provide resources and direction • Consider rotational assignments • Plan for the future – make a succession plan • Setup informal mentorships • Talk about development with your direct reports at least quarterly, not just once/year Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

18. Diversity and inclusion • What it looks like • Facilities Towards New Destinations • Facilities Career Exploration Event • Talking Circles Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

19. Diversity and inclusion • What’s in your….. • Front seat? • Back seat? • Trunk?

20. FS Supervisor playing field Skills for Success Inclusion FS Values Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

21. Managers – the new super food? • What does the research show? • What factors impact employee health and well-being? • What can we do? • What have we learned? • “Hey managers – are you a super food or a cheeseburger?” Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

22. Take-aways • Record how much time you are LEADING vs. MANAGING vs. DOING • Read and take the quiz – “Managers – The New Super Food?” • Bring your results to the next session for discussion and talk with your peers about your findings in the meantime Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors