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e-Government: Reforming the Public Administration to Accelerate Development The Mozambican Experience. by Salom ã o J . Manhi ç a Chairman , INCM (Postal & Telecom Regulator) Director , ICT Policy Implementation Technical Unit.

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e-Government: Reforming the Public Administration to Accelerate DevelopmentThe Mozambican Experience


Salomão J. Manhiça

Chairman, INCM (Postal & Telecom Regulator)Director, ICT Policy Implementation Technical Unit

International Conference e-Government: Supporting Democracy, Accelerating Development

Rome, Italy, 13 May 2004

agenda agenda
Agenda * Agenda
  • Mozambique in a nutshell
  • Laying the ground for socio-economic development in Mozambique
  • Public Sector Reform: a new opportunity for a credible Public Administration
  • e-Government: a catalytic engine for Public Sector Reform and socio-economic development
  • How to achieve our goals?
  • Challenges and Opportunities
  • Conclusion
mozambique in a nutshell
Mozambique in a nutshell

Geographical Localization: Southern Africa

Neighbouring Countries: Tanzania, Malawi, Zambia, Zimbabwe, South Africa and Swaziland

Area: 799.380 km2


  • Total:18,082,523 habitants
  • Urban: 29%
  • Rural: 71%

Illiteracy Rate (2000)

  • National: 60.5%
  • Urban: 29.5%
  • Rural: 70.5%

People living below poverty line: 60%

Life Expectancy: 45.5 years

GDP: US$2.5 billion in 2000

GDP per Capita: US$171 in 1997 and

US$ 230 in 2000

HDI Ranking: 170 of 174 Countries

Sources:INE (Instituto Nacional de Estatística) and UNDP Human Development Report 2002

parpa laying the ground for socio economic development
PARPA: Laying the ground forsocio-economic development
  • In 2001 a comprehensive and integrated Action Plan for the Reduction of Absolute Poverty (PARPA) was approved. That’s Mozambique’s first Poverty Reduction Strategy Paper (PRSP)
  • Our PARPA is based on:
    • Prior Government plans, including the Lines of Action for the Eradication of Absolute Poverty (1999);
    • PARPA 2000-2004 (Interim PRSP);
    • Government Programme2000-2004; and
    • Sectoral and inter-sectoral plans, policies and strategies developed by different State institutions

The PARPA is well in tune with the Millennium Development Goals

and the NEPAD Plan of Action

parpa s main areas
PARPA’s main areas

PARPA has defined six priorities areas for action, with the aim to promote human development and create a favourable environment for rapid, inclusive and broad-based growth;

  • Education - Achieve universal primary education, while rapidly expanding secondary education, informal education, and vocational training;
  • Health - Expansion of, and improvement in, the coverage of primary health care;
  • Agriculture and rural development - increase income-generating opportunities in agriculture, especially for the family sector;
  • Basic infrastructure - Improvements in the road network , provision of water, energy and telecommunications is fundamental ;
  • Good governance - Improvements in the quality of State institutions is very important for the provision of public services benefiting the poor; and
  • Macro-economic and financial management policies
public sector reform a new opportunity for a credible public administration
Public Sector Reform: a new opportunity for a credible Public Administration

Moving away from the old paradigm of a Public Administration centred on itself, the Govt. has adopted a wide-ranging Public Sector Reform, aiming at

  • Putting citizens and businesses at the centre;
  • Streamlining service delivery and making public service more efficient and effective;
  • Combating corruption and promoting accountability;
  • In one word: making good governance a reality, not just a slogan!
icts as an enabler for public sector reform and socio economic development
ICTs as an enabler for Public Sector Reform and socio-economic development
  • In 1998, the Govt of Mozambique established an ICT Policy Commission chaired by the Prime Minister and comprised by Govt Ministers and representatives of private sector, civil society and academia
  • The ICT Policy Commission drafted an ICT Policy (adopted in 2000) and its Implementation Strategy (adopted in 2002), both of which constitute not only Mozambique’s roadmap to the Information Society but also a decisive tool for Public Sector Reform and socio-economic development
priority areas of the ict policy and strategy


  • E-Government
  • Efficacy and Efciciency
  • Reduction of Operational Costs
  • Reduction of Red Tape & Corruption
  • More Accountability
  • Human Capacity
  • National competencies
  • Qualified ICT Technicians
  • Valued Professionals




Policy & Regula-tion

  • Infrastructure
  • Modern & high performing
  • Policy & Regulation
  • Transparency & Inclusion
  • Solid Legal Framework
  • Institutional Capacity


  • Enterprise
  • Financing & Credits
  • Market Access
  • Efficiency
  • Demand Stimulus


Content and Applica-tions

  • Content & Applications
  • Relevance & Usefulness
  • Language
  • Affordability
  • Application Development



Priority Areas of the ICT Policy and Strategy

The ICT Policy Implementation Strategy sports a tightly integrated approach in such a way as to generate a creative dynamics amongst all stakeholders: Govt, private sector, academic & research institutions, civil society, and donors

ict pilot project sampler
ICT Pilot Project Sampler


  • National Transmission


  • Provincial Digital

Resource Centres

  • Telecentres
  • Digital Agencies

Human Capacity

  • SchoolNet
  • ICT Curricula &


  • MOZ ICT Institute

Policy & Regulation

  • Telecommunications

Sector Reform

  • Capacity Building

of the Regulator


  • ICT Knowledge Base
  • SciTech Network
  • Distance Education
  • HIV/AIDS InfoSys


  • Government Network
  • Computerized Land Registry
  • Civil Service InfoSys
  • Civil ID System
  • Financial Management
  • One-Stop Counter
  • Country Gateway
ict for development programme
ICT for Development Programme
  • UNDP-supported initiative aimed at addressing internal digital divide and promote development through the use of ICTs:
  • Provincial Digital Resource Centres
  • Computer training for 2500 Public Servants
  • Universal e-mail
  • VSAT Units
  • Mobile ICT Units
  • Content development



national transmission network


Provincial Capitals


National Transmission Network

Submarine Fibre Optic

Inland Fibre Optic

hertziane Digital

mozambique information and communication technologies institute micti
Mozambique Information and Communication Technologies Institute (MICTI)

Nurture entrepreneurial skills providing employment and wealth generation opportunities

Address the dire need for skilled personnel in Mozambique and in the region

Research and Learning Institute

Science and Technology Park

Business Incubator

Participation of international and domestic organizations that will provide expert input, seed knowledge and innovation capacities.

how to achieve our ambitious goals
How to achieve our ambitious goals?
  • Public-Private Partnership or cooperation among all stakeholders is essential: Government, public and private sector, academia, non-governmental organizations, the donor community, all are expected to work together in very concrete programs and projects to achieve tangible results
  • Mozambique is ready and has called upon all partners to join hands with the Govt. to make our dreams come true!
  • IT companies are welcome to establish themselves in a very favourable environment, with good incentives, thanks to the liberalisation of the telecommunications sector!
partnerships at work
Partnerships at work
  • UNDP – ICT4D Programme
  • Government of Italy/Development Gateway Foundation (e-Government, GovNET, Land Registry)
  • infoDev/World Bank (Country Development Gateway)
  • IDRC, Kellog Foundation (Telecentres)
  • IDRC, World Bank, Netherlands, ICEIDA (SchoolNet)
  • FDC (Internet for EP2 schools)
  • TDM (Digital Agencies, infrastructure)
  • USAID (GAIT-Growth through Accelerated Investment and Trade)
major challenges
Major Challenges
  • Insufficiency of ICT skills base
  • Weakness of ICT and telecom infrastructure
  • Lack of financial resources
  • For some leaders and policymakers link between ICT and Development is not yet obvious
  • Partnerships with private sector, civil society and donor community not yet at desired level
  • Policy and Regulatory environment not yet at desirable level
major opportunities
Major Opportunities
  • Good will at very top of the political leadership
  • An ICT Policy already in place
  • An ICT Policy Implementation Strategy in place (with programmes, projects, benchmarks, and performance indicators)
  • Coordination mechanism with stakeholders
  • ICT recognised as a cross-cutting issue and a development tool by the international community; and
  • E-Government recognized as an indispensable component of ICT Policies and Strategies (Palermo Conference 2002, WSIS 2003)

We Africans missed the Agricultural Revolution

We missed the Industrial Revolution as well

We cannot afford to miss the Information Revolution nor the opportunities it offers for good governance through e-Government!


What are we going to do today & tomorrow?

Hard work, make ICTS to work for reforming Public Administration and achieve the objectives of good governance: efficiency, cost-effectiveness, transparency, accountability and zero tolerance for corruption!


critical success factors
Critical Success Factors
  • A clear vision, shared and communicated
  • Achievable targets
  • Investment & political support
  • Partnerships [PPP]
  • Enabling infrastructure to bridge the digital divide
  • Common branding and marketing
  • Access availability and affordability
  • Awareness of the Access Channels
  • Availability of Funding
  • Skilled resources to maintain Gateway