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Evaluation of ICT for Development Projects : with specific reference to Rural Telecentres International P

V i k a s N a t h . o r g Founder: www.DigitalGovernance.org www.DevNetJobs.org Initiative Manager, global public goods Network, UNDP, Geneva. Evaluation of ICT for Development Projects : with specific reference to Rural Telecentres International Perspectives from

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Evaluation of ICT for Development Projects : with specific reference to Rural Telecentres International P

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  1. V i k a s N a t h . o r g Founder: www.DigitalGovernance.orgwww.DevNetJobs.org Initiative Manager, global public goods Network, UNDP, Geneva Evaluation of ICT for Development Projects: with specific reference to Rural Telecentres International Perspectives from Mongolia, Egypt & Jordan, Baltic States and India International Conference on Rural Internetization August 17, 2005 Bishkek, Kyrgyz Republic

  2. ICT Projects Evaluation: No Uniform Model Exists!Models are based on «What is to be measured» and at «What Level» Regional Information Society Policy Development Initiative Albania, BiH, Serbia, Montenegro, Moldova, Kosovo, Macedonia, Croatia (Electronic S.E Europe Agenda) OVERALL POLICY IMPACT ICT Network for Agriculture DevelopmentEgypt & Jordan SECTORAL IMPACT: Education, Health, SMEs development Telecentres for Internet AccessMongolia and India NET BENEFITS TO LOCAL COMMUNITY Local Level National Level Regional Level

  3. WHO NEEDS A RURAL TELECENTRE School Teachers Women Health Workers Farmers A PROFILE OF THERURAL USER GROUPS RURAL POPULATION Un- Employed Local Businesses Children Local Media NGO Workers …. and many more groups!

  4. THE 3 MAIN SERVICES THAT COULD BE PROVIDED BY TELECENTRES: • providingAccess to Communication Facilities: phone, internet, email, fax, mobile phone…., and Access to IT equipment: printer, scanner, photocopier, cameras….. • providingTraining in use of Communication Facilities and IT Equipment to allow local communities to integrate IT in their lives • providing on-demand ICT for Development Services: Government Services, Job Search, Business Enhancement, Agriculture Development, Education & Training Opportunities, Telemedicine, Emergency Relief, Grievance Redressal..…

  5. AGENCIES WHICH COULD PROVIDE THESE SERVICES via TELECENTRES GOVERNMENT AGENCIES PRIVATE SECTOR AGENCIES Health Department (Canada): Information on Flu outbreaks, Immunization Schedules, Visit of Doctor teams Telephone & Computer Provider (Ukraine, India) Providing phone, computers, mobile & internet access Education Ministry (Mongolia, India): Information on Scholarships & Loans, Results of Examinations, Distance Education Centres Computer & Educational Institutes (Egypt) Providing training on IT, Web designing, MCSE, ICDL Agriculture Department (Egypt, Jordan, India): Information on Land Records, Crop Prices, Pests Banking and Finance Institutions (India) Information on Savings schemes, Credit rates Local Municipality (Kosovo, Moldova): Information on Local government Schemes and Subsidies, Birth & Marriage Registration Local Traders, Retailers, Entrepreneurs Providing prices for grain procurement, fertilizers, seeds, household equipments (TV, Radio), Website Hosting fees, Advertisement about their services Transport Ministry (Macedonia): Forms for Vehicle Registration, License Renewal

  6. TELECENTRES:Matching Service Providers with Rural User Groups GOVERNMENT & PRIVATE SECTOR SERVICE PROVIDERS USER GROUPS T E L E C E N T R E Un- Employed Transport Ministry Farmers Department of Youth Employment NGO Workers Rural Population Home Ministry Women Senior Citizens Local Municipalities Children Local Media Health Department Local Businesses Agriculture Department

  7. The FOCAL Point of TELECENTRE EVALUATION should be: Are Telecentres increasing the « Public Value of Services » being offered to the Local Community? (because they should!) What do you mean by PUBLIC VALUE of Services? Okay, let me explain what that means? O O i

  8. Case A: The pre- Telecentre situation V= Value of Service being derived by the user U V1B A B V1A U1 V2C C U2 U4 V4D U3 V3D D V5D U5 RURAL USERS (5) SERVICES (A, B, C, D) Total Public Value of Services derived = U1V1 + U2V2 + U3V3 + U4V4 + U5V5

  9. 3 WAYS to increase PUBLIC VALUE OF SERVICES: • Bring NEW USERS under the reach of the telecentre. • Provide NEW SERVICES to telecentre users. • Enhance the QUALITY OF EXISTING SERVICES being offered so that users derive greater Value from the same service. We need to EVALUATE if ANY or ALLof these conditions are being met?

  10. Case B: Desired post- Telecentre situation G U6 U8 A B U1 U7 C E U2 U4 U3 F D U5 RURAL USERS (5) SERVICES (A, B, C, D) New Public Value = U1V1 + U2V2 + U3V3 + U4V4 + U5V5 +….. + UiVj

  11. Measuring the Sustainability of Impact of Telecentres • Are key information needs of the Disadvantaged Groups being met? • Has the weakest link in information flow: from information source to the disadvantaged groups been corrected? For instance where local government offices do not have email connectivity, providing online services to the local community will not be useful. • Are we supporting existing institutions and ongoing efforts aimed towards growth and development, or are we opposing them? Focus should be on training teachers on IT to build their capacities to teach their students in school. Focus should be on training Health Workers and Agricultural Extensionists to allow them to use IT in their tasks and to reach out to more people. Similarly telecentres should not depress the demand for privately owned Internet Cafes by competing with them through cheaper Internet Access.

  12. Financial Sustainability of Telecentres: Public – Private Financing Model Telecentres provide 2 kinds of services: • Public Good Services: Agriculture Extension, Immunization Schedules, Disaster Warnings, Government information • Private services: Communication, Driving License Renewal, Website Designing Training Private Services can be offered on for-profit or cost-recovery basis where users see an advantage in paying a fee for services rendered. Example, in India, a farmer can get a copy of his land record for free from the District Office. However it involves a lot of time, and travel to the government office. Therfore he is willing to pay a small fee if the same can be accessed and printed out from the local telecentre. In case of Public Services, as they will not be provided efficiently by markets, a telecentre which fulfils these public service roles cannot become financially sustainable and will have to be partly funded externally.

  13. INDIA: Digitized Land Record Maps. This is a Legal Document under the Digital Document Act and can be used by farmers for getting loans from financial institutions. Supportive IT Laws can vastly enhance the utility of telecentres

  14. Financial Sustainability of Telecentres: Public – Private Financing Model Agriculture Ministry Health Department Private Users Local Municipality Education Ministry Need to design INNOVATIVE models and ADVOCATE for conditions which makes accepting and providing services at Telecentres easy, legal and efficient.

  15. Be Innovative, think Differently with IT as it can make a meaningful difference! THANK YOU VIKAS NATH Manager, global public goods Network, UNDP Founder: www.DigitalGovernance.org and www.DevNetJobs.org Initiative http://www.VikasNath.org http://www.DigitalGovernance.org http://www.DevNetJobs.org Email: Vikas@DigitalGovernance.orgVikas.nath@gmail.com

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