Deer Oaks EAP Services- A resource you can trust. Dealing With Complaints and Difficult People. Why Do People Complain?. Because they are not satisfied with the service(s) they received. Because there are differences (or, more likely, deficits) between their expectations and your delivery.
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A resource you can trust.
Dealing With Complaints and
9 Difficult Personalities Leading to Conflict in the Workplace (and How to Deal with Them)
THE SHERMAN TANK, THE EXPLODER, MEAN AND ANGRY
THE BACKSTABBER, THE NAY SAYER
THE WATCHDOG, THE DRAGON
Inaccurate Reflection or Distracting Comments:
1. Changing the topic responses.
2. “I know better than you” response
3. Judgmental responses.
4. Advising response.
5. Discounting and premature reassurance.
8. Telling your own story
Purposes of Active Listening
1-866-327-2400 if you need more information.