HAMG 1313- Front Office Procedures Revenue Management

Jan 15, 2013

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Virginia Stipp Lawrence. 1. Yield Management. A technique used to Maximize Room RevenueUsed where reservations are taken for a Perishable Commodity: - Hotel Rooms - Airplane Seats - Rental Cars - Cruise Ship CabinsHotels are shifting from High-Volume to High-Profit bookings. Virginia Sti

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HAMG 1313- Front Office Procedures Revenue Management

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HAMG 1313- Front Office Procedures The Night Audit

HAMG 1313- Front Office Procedures The Night Audit HAMG 1313 Front Office Procedures Controls Introduction Control is the process of evaluating actual performance, comparing actual performance to goals and taking action on a difference between performance and goals

1.76k views • 29 slides

HAMG 1313- Front Office Procedures The Lodging Industry

HAMG 1313- Front Office Procedures The Lodging Industry US Lodging Industry Stats 50,000 + Properties with over 4.4 Million Rooms $113 Billion in Sales 1.8 Million People Employed Median wage is $8.62 per hour (US is $12.03) 73.5 Employees /100 Occupied Rooms U.S. Lodging Forecasts

755 views • 30 slides

hamg 1313- front office procedures hotel reservations

Virginia Stipp Lawrence. 1. The Guest Cycle. Cycle StageDepartments1. Pre-arrivalReservations2. ArrivalUniformed Services/Desk3. OccupancyDesk / PBX /Cashier4. DepartureCashier / Services . Virginia Stipp Lawrence. 2. Front Office Systems. The System Influences The Guest CycleNon-automated (Manual)Semi-automated (Electro-mechanical)Fully automated (Computer-based).

592 views • 11 slides

hamg 1313- front office procedures hotel registration

Virginia Stipp Lawrence. 1. Registration Process. 1.Preregistration2.Create Registration Record3.Room

1.13k views • 21 slides

HAMG 1313- Front Office Procedures The Functions of Management

Virginia Stipp Lawrence. 1. POSDCORB. PPlanningOOrganizingSStaffingDDirectingCOCoordinatingRReportingBBudgeting. Virginia Stipp Lawrence. 2. Front Office Budgeting. The most important long-term planning functionFOM is responsible for:1.Forecasting Rooms RevenueUse

652 views • 33 slides

THM201: Front Office Management

Introduction to Guest Accounting. FO responsibility to prepare the guest's bill, present it, and ensure that it is paidDealing with this transactions would be relatively easy if they could be put on a simple cash basisDetails of the various transactions must be collected from different departments

353 views • 13 slides

HAMG 1313- Front Office Procedures Employee Relations

Virginia Stipp Lawrence. 1. Why is human resource management important in the hospitality industry?. Hospitality industry's need for workers will increase by 25% - 40% during the 1990'sTotal labor force will only increase by 1&% decline in labor force of hospitality's most common age group

496 views • 29 slides

THM201: Front Office Management I

Introduction . Normally some time passes between the guest making the booking and his actual arrivalDuring which the FO has dealt with hundreds of other guestsHowever, it must still be ready to receive the guestThe FO must keep track of the visitor once onsiteTherefore a good deal of record keep

365 views • 17 slides

Front Office Accounting

Virginia Stipp Lawrence. 1. Account Management. . . DebitsCredits. ChargesPayments. Virginia Stipp Lawrence. 2. Front Office Accounting Formula. Previous Balance Debits - Credits Net Outstanding Balance PB DR - CR = NOB. . Virginia Stipp Lawrence. 3. Hotel Accounting

753 views • 10 slides

Front Office Property Management System (PMS)

Front Office Property Management System (PMS). Chapter 4. The Four “Rs” of Front Office Information Management. FOMs could do an effective job if they understood: The desires of their guests The rooms and hotel services available for sale

2.11k views • 13 slides

Front Office Procedures

Front Office Procedures. Coding and Insurance. Coding consists of . . . . Diagnostic Coding. Procedural Coding. What is Diagnostic coding???. Coding is converting verbal or written descriptions into numeric designations. For example:. 784 is the diagnostic code for. . . Headache . Ouch!.

739 views • 21 slides

OFFICE PROCEDURES

OFFICE PROCEDURES. ENJOY THE STORY OF FOUR PEOPLE.

905 views • 28 slides

CONSULTANT FRONT OFFICE

CONSULTANT FRONT OFFICE. DIRECT SELLING MAGIC … FROM A MOUSE!. OVERVIEW. Contact management Team management Financial management Business tax preparation Palm Pilot synchronization Data Exchange Interface

323 views • 22 slides

Front office Personnel

Front office Personnel. Description. Front office is like the control center of a hotel and it has a very important role. It has many different positions in the office; Front office personnel, receptionist, and clerks.

1.63k views • 7 slides

FRONT OFFICE HOTEL MANAGEMENT

FRONT OFFICE HOTEL MANAGEMENT. The Hotel Guest. are transient business travelers. 28.8%. are attending a conference/group meeting. 25.3%. are on vacation. 24.6%. are traveling for other reasons (for example, personal, family, or special event). 21.8%. Typical Lodging Guests.

973 views • 24 slides

Front Office Systems

Front Office Systems. Technology used for front office recordkeeping and equipment. 3 Stages of Front Office System:. Non – Automated System (Manual) Semi – Automated System (Electro-Mechanical) Fully – Automated System (Computer Based). Non – Automated System.

802 views • 11 slides

Management & Professional Office Procedures

UPDATE COURSE 2011. Management & Professional Office Procedures. The Mackintosh School University of Strathclyde University of Dundee. Professionalism. Professionalism

420 views • 26 slides

The Front Office

The Front Office. Front Office Manager (FOM). Revenue Management. Guest Services. Night Audit. Reservations. Desk Staff. Bell Staff. Concierge. Front Office Function. Revenue manager. Establishing room rates. Reservation manager. Managing the reservation process.

1.03k views • 27 slides

Front Office Management

Front Office Management. Jeff Steele, LDO, CPOT Spokane Community College. Objective. Explore the duties and responsibilities of the front office staff and manager Prepare the student for management position in a clinical or optical situation. Managing the Practice. Staff management

1.49k views • 64 slides

FRONT OFFICE OPERATIONS MANAGEMENT

FRONT OFFICE OPERATIONS MANAGEMENT. The Hotel Guest. are transient business travelers. 28.8%. are attending a conference/group meeting. 25.3%. are on vacation. 24.6%. are traveling for other reasons (for example, personal, family, or special event). 21.8%. Typical Lodging Guests.

712 views • 24 slides

OFFICE PROCEDURES

OFFICE PROCEDURES. ENJOY THE STORY OF FOUR PEOPLE.

327 views • 28 slides

Front Office Budgeting

Front Office Budgeting. Yvonne Yang - RDM HAIII LRJJ. Contents. Forecasting room revenues Estimating expenses for rooms Evaluating front office operations. Yvonne Yang - RDM HAIII LRJJ. FO Budgeting. The Front Office budgeting: is a long-term planning functions for FOM and RDM

2.84k views • 15 slides

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HAMG 1313- Front Office Procedures Revenue Management

HAMG 1313- Front Office Procedures Revenue Management

Presentation Transcript

HAMG 1313- Front Office Procedures The Night Audit

HAMG 1313- Front Office Procedures The Lodging Industry

hamg 1313- front office procedures hotel reservations

hamg 1313- front office procedures hotel registration

HAMG 1313- Front Office Procedures The Functions of Management

THM201: Front Office Management

HAMG 1313- Front Office Procedures Employee Relations

THM201: Front Office Management I

Front Office Accounting

Front Office Property Management System (PMS)

Front Office Procedures

OFFICE PROCEDURES

CONSULTANT FRONT OFFICE

Front office Personnel

FRONT OFFICE HOTEL MANAGEMENT

Front Office Systems

Management &amp; Professional Office Procedures

The Front Office

Front Office Management

FRONT OFFICE OPERATIONS MANAGEMENT

OFFICE PROCEDURES

Front Office Budgeting

Management & Professional Office Procedures