Front Office Property Management System (PMS). Chapter 4. The Four “Rs” of Front Office Information Management. FOMs could do an effective job if they understood: The desires of their guests The rooms and hotel services available for sale
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MLOS (Minimum Length of Stay): A designation that instructs reservationists to decline a reservation request from any guest who will not reserve a room for the minimum number of days allowed as predetermined by the hotel.
The PMS must interface with many other data- and information-generating systems
The PMS helps forecast demand for the hotel’s rooms, allows FOMs to rapidly adjust room rates, and performs sophisticated mathematical calculations resulting in suggested RevPar maximization strategies.
The PMS can easily and quickly allow the front desk agent to establish, receive, and record the proper payment from each guest.
Booking Pace: Often shortened simply to “Pace,” this term refers to the amount of future demand for rooms.