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Customer dialog

Customer dialog . By Kendall Isaacson. The types of difficult customers and guidelines. Argumentative- ask simple and polite questions Impatient- agree on common points Leave-me-alone- be patient Irritable/moody- do your job and stay positive Insulting- stay neutral

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Customer dialog

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  1. Customer dialog By Kendall Isaacson

  2. The types of difficult customers and guidelines • Argumentative- ask simple and polite questions • Impatient- agree on common points • Leave-me-alone- be patient • Irritable/moody- do your job and stay positive • Insulting- stay neutral • Complaining- understand and respect • Domineering- compliment them • Suspicious- assure the customer • Slow- Stay in view • Dishonest- Don’t jump to conclusions and get your superior.

  3. the Situation • My sister Emily works at the tee-shirt factory downtown Stillwater. The T-shirt factory mainly deals with making custom T-shirts but also sells clothing. The store has to make the custom T-shirts which takes a few hours, some customers can get impatient. https://plus.google.com/101650203773088896725/photos?hl=en&socfid=web:lu:kp:placepageimage&socpid=1

  4. customer dialog • Emily- “hello can I help you?” • Customer- “I want print #33 on this shirt” as she held up the shirt. • Emily- “great! We can put that on one the shirt and you can come get tomorrow.” • Customer- “why does it take so long? I want the shirt now!” https://plus.google.com/101650203773088896725/photos?hl=en&socfid=web:lu:kp:placepageimage&socpid=1

  5. Customer dialog • Emily- “I'm sorry but we close in a hour and it takes over 3 hours to dry. Your right it does take a long time to make and dry.” • Customer- “why cant I dry it myself?” • Emily- “If you dry it yourself it might come off in the wash, and I wont have enough time to print the shirt before we close.” • Customer- “fine” • Emily- “okay I will have it ready in the morning, it will be 15 dollars. How will you be paying for it?...”

  6. Conclusion • To handle a impatient customer the guideline is agree on common points. Emily did that when saying it does take a long time to print and dry the shirt.

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