7004 Strategic Information Management Session 5. Lecture slides available at Wiki-spaces https://bradrc.wikispaces.com/7004. Using information to inform and support decision making. By the end of this session you would be able to:
Lecture slides available at
By the end of this session you would be able to:
Working within same groups write at least five feature of ‘good information’
Hint: information should be ‘ACCURATE’
Information must be ACCURATE
I need ACCURATE information as otherwise I could end up making wrong decision.
Information stored or communicated must be ACCURATE
I am storing and/or sending information to others for decision making. Is this information ACCURATE as otherwise wrong decisions could me made.
Critical Success Factors
Relationship between critical success factors, key decisions and
Source: Robson (1997)
It is important to consider what is
secure, ethical and legal
Robson, W. (1997)defines safe information system management as being the following:
Robson used Mason’sPAPA categories (Mason, R. O. 1986)
These four categories can be used to structure the organisational code of ethics for IS management.
i) Working together in groups please discuss and agree on a CSF, KD and IR of the organisation.
ii) For IR list the potential security, ethical and legal issues
Mostly at operational and middle management level [e.g. reduce admin expenses]
Mostly at strategic level [e.g. launch new product]
decision-maker needs the judgement, evaluation and insights to make these types of decisions
Executive Support System, ESS
An example of a management cockpit [a pharmaceutical company]
Source: Laudon and Laudon (2002)
Adopted from 7004 Pathways
Working individually please determine one objective for each perspective of Balance Score Card.
To be discussed in workshop
By the end of this session you would be able to
lecture slides available at