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7004 Strategic Information Management Session 5. Lecture slides available at Wiki-spaces https://bradrc.wikispaces.com/7004. Using information to inform and support decision making. By the end of this session you would be able to:

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7004 strategic information management session 5
7004 Strategic Information Management Session 5

Lecture slides available at

Wiki-spaces

https://bradrc.wikispaces.com/7004

using information to inform and support decision making
Using information to inform and support decision making

By the end of this session you would be able to:

  • Identify at least 5 key feature of information for an organisation [but not your own]
  • Identify 1 Critical Success Factor (CSF) of an organisation and relevant Key Decisions (KD) and Information Requirements (IR)
  • List and describe three important issues relevant to collecting and providing information.
  • Differentiate the Strategic Decision-making requirements
  • Evaluate an organisations Strategic Options by using Balance Score Card
activity 2
Activity 2

Working within same groups write at least five feature of ‘good information’

Hint: information should be ‘ACCURATE’

gathering information for decision making
Gathering information for decision-making

Information must be ACCURATE

I need ACCURATE information as otherwise I could end up making wrong decision.

saving and sending information
Saving and sending information

Information stored or communicated must be ACCURATE

I am storing and/or sending information to others for decision making. Is this information ACCURATE as otherwise wrong decisions could me made.

organisation s needs of information
Organisation’s needs of information

CSF

Critical Success Factors

KD

KD

Key Decision

KD

IR

IR

IR

IR

IR

IR

Information Requirement

Relationship between critical success factors, key decisions and

information requirements

Source: Robson (1997)

collecting and providing information
Collecting and Providing information

It is important to consider what is

secure, ethical and legal

Robson, W. (1997)defines safe information system management as being the following:

  • organisationally safe — secure
  • socially safe — ethical
  • judicially safe — legal [Data Protection Act 1998]
ethical issue
Ethical Issue

Robson used Mason’sPAPA categories (Mason, R. O. 1986)

These four categories can be used to structure the organisational code of ethics for IS management.

Privacy

Accuracy

Property

Access

activity 3
Activity 3

i) Working together in groups please discuss and agree on a CSF, KD and IR of the organisation.

ii) For IR list the potential security, ethical and legal issues

how decisions are made
How decisions are made

Structured decisions

Mostly at operational and middle management level [e.g. reduce admin expenses]

Unstructured decisions

Mostly at strategic level [e.g. launch new product]

decision-maker needs the judgement, evaluation and insights to make these types of decisions

strategic decision making tools
Strategic Decision-making tools

Executive Support System, ESS

An example of a management cockpit [a pharmaceutical company]

Source: Laudon and Laudon (2002)

activity 4
ACTIVITY 4

Working individually please determine one objective for each perspective of Balance Score Card.

To be discussed in workshop

use information to inform and support decision making
Use information to inform and support decision making

By the end of this session you would be able to

  • Identify at least 5 key feature of information for an organisation [but not your own]
  • Identify 1 Critical Success Factor (CSF) of an organisation and relevant Key Decisions (KD) and Information Requirements (IR)
  • List and describe three important issues relevant to collecting and providing information.
  • Differentiate the Strategic Decision-making requirements
  • Evaluate an organisations Strategic Options by using Balance Score Card
wiki space
Wiki Space

lecture slides available at

https://bradrc.wikispaces.com/7004