Strategic Information Management (SIM) is the process by which top agency officials and line managers plan, direct, and evaluate the use of information and information technologies to help accomplish their programmatic objectives. Technology is becoming the vehicle from which
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is the process by which top agency officials and line managers plan, direct, and evaluate the use of information and information technologies to help accomplish their programmatic objectives.
accurate, reliable, and timely
information is produced for
improving productivity, and
facilitating service delivery
10% of gross GDP larger than auto, steel, mining, petrochemical, and natural gas industries combined
Tapscott and Caston, 1993; Keen, 1991
G2 Research, 1997
Scholars such as Davenport, Drucker, Marsh, Keen, and Attwell and Rule question why people remain so willing to speak and write as though the overall effects of computing were a foregone conclusion.....
…..and that claims about the almost deterministic relationship between investing in office technology, personal computers, and information systems and getting improved productivity have produced too few proven results. Its as if there is some missing ingredient.....
a famine of benefits
30% of all projects are canceled before completion
30% experience schedule delays
50% exceed original cost estimates
12% completed on time and on budget
1995 $81 billion spent on canceled technology projects
The Standish Group, 1995
Cats-Baril & Thompson, 1995
knowing how to best integrate strategic goals, information, and technology into common organizational procedures
knowing how to apply management strategies to information technology adoption efforts
modified to include completion:
- Within the allocated time period
- Within the budgeted cost
- At the proper performance or specification level
- With acceptance by the customer/user
- With minimum or mutually agreed upon scope changes
- Without unintentionally disturbing the main work flow of the organization
- Without unintentionally changing the corporate culture
Align IT systems with your mission, goals, and programs. . .
Demonstrate an IT “Results Chain”. . .
Build and Enforce a Disciplined Flow From. . .
Goals. . .
Objectives. . .
Measures. . .
Demonstrate how IT initiatives will . . .
Meet the strategic Needs of the Enterprise
Meet the needs of individual operational customers
Meet internal IT business performance
Meet ongoing IT innovation and learning
IT Results Chain
Measurement Development and Alignment
diverge/converge goals, objectives, and measures
Measure, Communication, Collection, Analysis, Use
capturing process information
coordinating processes across distances
combine similar tasks/activities
reduce cycle time
Knowledge is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information.
In organizations, it often becomes embedded not only in documents and repositories but also in organizational routines, processes, practices, and norms.
Davenport and Prusak, 1998.Working Knowledge
Need for life-long learning is reality! !
Construct measures that determine how well IT is supporting strategic, customer, and internal business needs
Match measures and performance results to various stakeholders:
council / advisory board
senior to mid-level managers
Provide indicators and measures of the proposed solution will support operational efforts. . .
Provide tangible measures of all operational benefits. . .
What we will do… [Increase/decrease] task production/service delivery initiative
How much we will do… [xx percent / time]
The timeframe it will be done in… by [timeframe]
The gain we will receive… for a savings of
- Reduce the distribution of department and community crime information from up to 36 hours down to 15 seconds (8600x faster).
- Create the capacity for direct communication between officers, investigators, and other agencies regardless of day of week, time of day, or location, for significantly increased exchange of crime and suspect information, via e-mail.
- Improve officers’ ability to solve problems by reducing access time to incident and arrest reports from an hour to less than 15 seconds (240 x improvement) This represents a time reduction of 240 times and a cost savings of $26 per instance. If 1400 officers were to retrieve one report per working day, the savings for this one example would be $8,554,000 annually. However, for the officer to be an effective problem solver, the officer would likely retrieve more than one report per working day.
- Reduce arrest processing time by 25%. 20,000 hours of 40 minutes per arrest will be saved, resulting in $400,000 of additional officer time in the field.
- Reduce time needed to process cases for the District Attorney by 20,000 hours, resulting in $400,000 of additional officer time in the field
- Increase time sergeants spend supervising, directing, and training patrol officers by 25%: 19,920 hours saved (1 hour per day) resulting in $600,000 per year additional supervisory time in field.
- Total Savings based on these examples is $9,954,000.
Reduce duplication in areas such as data collection and program development
Savings in non-personal services: telephone, printing, mailing
Savings in personal services
Reduce the number of steps in a process
Staff receive access to information in a more timely manner
Citizens get access to services in a more timely manner
Improved responsiveness to citizen need through 24-hour access
More satisfied clients because information is more accurate and consistent
Ability to reach more customers with existing services
steady average, trends, patterns
percent increase in site usage
number of simultaneous users that can be supported
Look to see what is going on in your own agency
have processes been streamlined?
Is client satisfaction up?
Is worker frustration down?
Are people contributing to your system?
Have new opportunities emerged?
What percentage of staff are publishing information to the database?
What percentage is retrieving information on a daily basis?
Is it faster & easier to collaborate?
Has better decision making resulted?
Have services improved?