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Unified Communications: Market Trends, Opportunities & Outlook

Explore the fundamentals of Unified Communications (UC) through an expert panel discussion covering definitions, market drivers, trends, and guidance, aiming to optimize business processes and enhance human communications. Learn about UC elements, evolution, and revenue growth trends in North America.

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Unified Communications: Market Trends, Opportunities & Outlook

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Presentation Transcript

  1. Introduction To Unified Communications Fundamentals…And Outlook

  2. Introduction To UC…Panel Participants • Panelists • Mark Slaga, CTO & CIO, Dimension Data Americas • Riordon Maynard, CEO, Touchbase • Chuck Rutledge, VP Marketing, Quintum Technologies • Moderator • Mark Ricca, Partner, IntelliCom Analytics

  3. Panel Session Agenda • Key Points To Be Addressed • Definition Of Unified Communications • Industry Size & Forecast • UC Market Drivers, Opportunities & Challenges • UC Market Trends • Market Outlook • Guidance For End Users • Q&A

  4. UC Profiled • UC Defined • An evolving information-technology-based-process that can automate, integrate, simplify, facilitate and improve virtually all forms of communications between people, applications and devices. • UC Purpose • UC is aimed at optimizing business processes, enhancing human communications, reducing inefficiencies and all forms of latency. • UC Elements (Typical) • Business Processes: applications, data bases, directories • Communications: voice, data, video, VoIP / SIP, CTI • Messaging: email, IM, voice-mail, video • Conferencing: audio, video, web • Collaboration: document & file sharing, web chat • Presence: status, preferences • User Interface: desktop, mobility, portal, speech • Business Rules: permissions, priorities, notifications, etc.

  5. Bundled UC Web Conferencing Audio Conferencing Voice Messaging End User Devices Apps Hardware Core Platform Hardware $B Business Communications Software Product Revenues North America, 2005 - 2012 $9.0 $8.0 $7.0 $6.0 Unified Messaging $5.0 Contact Center $4.0 Call Control $3.0 $2.0 $1.0 2005 2006 2007 2008 2009 2010 2011 2012 Source: IntelliCom Market Performance Dashboard

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