Unified Communications Some Westnet Conference Dave Packham
Apple does it again • ActiveSync problems are Apples fault • Lightning Talks
I need • Consider the following
Blame it on CELL PHONES!!! • "Aoccdrnig to rscheearch at CmabrigdeUinervtisy, it deosn'tmttaer in wahtoredr the ltteers in a wrod are, the olnyiprmoetnttihng is taht the frist and lsatltteer be at the rghitpclae. The rset can be a toatlmses and you can sitllraed it wouthit a porbelm. Tihs is bcuseae the huamnmniddeos not raederveylteter by istlef, but the wrod as a wlohe."
Different timeDifferent place Group work Same timeDifferent place Same time Same place Individual work Groupworking trends Forrester 2005
Communications Turning 90 Degrees Enterprise Telephony E-Mail and Instant Messaging Audio Conference Common Management Unified Experience Overall Costs Down Video Conference E-Mail & Unified Messaging Instant Messaging Enterprise Telephony Conferencing Web Conference Separate Management Voice mail Platform • Vertically integrated communication silo • Inefficient communications • Communications overload • Parallel infrastructures • Horizontally integrated common platform • Standards-based distributed architecture • Accessibility in the entire network • One common database and directory
Collaboration Mobility Unified Messaging The 15% You See Video IP Telephony Customer Contact IntelligentLAN Switching Network AccessControl Home Net Dynamic User Tracking Video Association CarrierSoftswitch Storage Auto VLAN The 85% You Don’t See: The Intelligent Information Network Secure VPN Access Firewall Remote Management WiFi Networking Host IntrusionProtection Dynamic DeviceDiscovery SeamlessMobility EnhancedPower Management Auto QoS IntelligentTraffic Routing The New Computing Paradigm
What's Unified Communication? • Emerging technology • Enabled through IP Communications trend • Spawned by new real-time technologies (IM, cellular) • Defined differently by vendors – based on the products that they offer • PBX vendors – Connect the first time, fast, simply, and from any device • Desktop Application vendors – Find & collaborate quickly from within current business applications
14 Features • The live meeting conferencing functionality will be rolled into Communicator “14″. • There will be one client, Communicator, for all media modalities and the associated features.
moor • There will be a new Silverlight-based web client available for those users wanting to joing a web conference, but don’t have the rich Communicator client installed. This is a new client and not a replacement for Communicator Web Access. When a user clicks to join a meeting from a link, it detects whether the Communicator client is installed. If it is not, you can join via the Silverlight client. • Participation via the Silverlight client is anonymous (i.e there is no sign-in required). This is a powerfull feature that will make it a whole lot easier for external (to your organization) attendees join a meeting.
morrr • MCS 14 will federate with Windows Live “Wave 4″ and will support Audio and Video with Windows Live Messenger contacts. All MCS 14 features were designed ground-up to work on-premise, cloud, or hybrid: both in terms of supporting a percentage of MCS users on-premise, in the cloud, and, • in terms of having some or all Exchange & SharePoint services in the cloud
mrroor • Supported virtualization for all server roles in MCS 14 (with the normal audio and video caveats; i.e. you must closely follow the virtualization guidelines to support audio and video, and even then it could be more suceptible to jitter and latency)
muhhrooor • The MCS 14 will support a media bypass feature which will allow a consolidated MCS “14″ front-end server to go direct SIP to a supported IP-PBX’s without having to through a mediation server when the call is going to a locally dialed PSTN number. the Media by-pass, coupled with the branch office survivability will remove the need for Mediation servers in most local or branch sites (in most cases) • Multiple SIP Gateways can be connected to one Mediation server.
Sheehh moor • Communicator “14″ will support the G.711 codec and will be able to talk to certified MCS “14″ media Gateways to go out local PSTN access points.
and • The visual Presence circle is changing to a square in Communicator “14″! :-)
Topo Changes • More support for role collocation. More roles, including the Mediation role and CWA, can be installed with the Front-End • A new “Site” topology entity which can be used to represent a geographic boundary such as a center or branch location. A site contains one or more pools • Similar roles as OCS 2007 R2 (i.e. a backend role that defines a pool, Edge Mediation, AV Conferencing, Archiving, Monitoring, Director, Group Chat) • The Director role now streamlined and includes a local SQL Express database – removing the need for a separate back-end SQL database. • The concept of Standard and Enterprise edition still exists • Support for DNS load balancing within a pool • New Topology Builder UI which helps you build your topology document
Management stuffz • A new Silverlight web-based management console (Communication Server Control Panel) that is built on a new set of Communications Server PowerShell cmdlets. • Support for Role Based Access Control administration (similar to Exchange 2010) • Support for cut-and-paste in the UI (i.e. easily copy Normalization Rules) • Can easily see all the Policies (i.e. Voice, Conferencing, Client) for a particular user in one place • A new Central Management Store (CMS) • a central database the holds XML documents that describe your deployment • all topology changes get written to the CMS, and a read-only copy is pushed to all servers in the topology • the topology is pushed out via a file transfer agent and via HTTPS for the the Edge role • New tools to help with certificates! • New support for ’server maintenance’ – a server can be put into maintenance mode for O/S and hardware maintenance • New PowerShell cmdlet’s • Everything in the new UI can be done through PowerShell • Cmdlets to manage users, configuration, devices, policies • Support for synthetic transactions (test phone calls, sip registrations, simple conferencing)
Virtfinnaly… abourt time • Support for the virtualization of almost all roles • Client virtualization support is similar to Communicator 2007 R2 (i.e. IM and application sharing but audio/video is not supported) • Cannot virtualize the new branch office workload
Exchange Server 2010 Unified Messaging Design • Telephony environment connected to PBX • IP PBX or PBX with VoIP gateway • IP environment
Communications Online – Enterprise Instant Messaging & PC-to-PC A/V • Current Capabilities in IM/Presence: • Office Communicator client • Presence & Instant Messaging (1:1 and multi-party) • PC-to-PC audio and video calling* • Click-to-communicate from Outlook and SharePoint • File Transfer • Calendar Integration with Exchange • Address Book Search • Distribution Lists in Communicator • End-to-end encryption
Key New Capabilities in Client & IM/Presence • What’s new in IM/Presence? • Federation for enhanced external communications capabilities • Support for split domain scenarios • Improved user experience using OC14 • Contact photos, live contact card, activity stream • Skill Search (in SharePoint) • PC-to-PC audio/video across firewalls • Federation (with OCS and/or other OCO tenants) • PIC w/ Windows Live Messenger • Communicator Mobile support
Key New Capabilities in Online Meetings • Simple • One click scheduling • One click join from meeting reminder • Two click sharing • Reliable • Strong investments in reliability for audio, video, data • Improved notifications – voice quality warnings, lobby • Essential • Collaboration is a natural extension of IM and audio calls • Valuable tools that make online meetings critical • Browser based client allows cross platform collaboration
OCS = PBX replacement? • In the past with OCS 07 = NO
OCS 2010 = Forklift the PBX • Capable of being a full PBX replacement (another step in Microsoft’s software powered telephony vision). • New “Branch Survivability” features (more branch availability options besides deploying more servers). • Emergency 911 support. • PSTN Failover. • Analog Device Support. • Remote Call Control will be deprecated. • There will likely be a new ‘Voice CAL’ (Client Access License) for users to access the new enterprise-voice features.
Can you OCS? • Question/Characteristic • 1. Is your workforce substantially mobile, and rarely use a desk phone? • 2. Is email is more critical than voice or voicemail? • 3. Would users rather send or receive an email than pick up their telephone? • 4. Does the organization use more cell phones than desk phones? • 5. Does your organization have virtual teams that collaborate remotely? • 6. IT has more Windows and email expertise than voicemail and PBX expertise? • 7. Do you own Microsoft’s Enterprise Client Access Suite? • 8. Is your PBX nearing the end of its life? • 9. Do you have remote sites that must have phone service no matter what? • 10. Does your enterprise run its own contact centers?
New Features • E911 (Enhanced 911) • An important new feature in OCS, E911 (Enhanced 911), allows users to dial 911 and get local assistance no matter where they are located. Also, with E911 the caller's location and information is displayed to the emergency responder without the person calling having to provide it. This is most useful when communicating one's location is difficult or impossible. • Simultaneous Ring • With the simultaneous ring feature, the user can choose, based on who is calling, to have the call ring at a specific number, go straight to voice mail, or simultaneously ring at multiple numbers, such as a cell phone and a desk phone. • Contextual Calls in Real Time • When selecting a contact to call in OCS14, the user will have a field to type in the reason for the call -- such as "Brainstorm about PowerPoint presentation" -- before placing a call. The recipient will see the subject of the call -- i.e. context -- before he or she answers. • Call Parking • Another new feature in OCS 14, Call Parking, lets the user put a call on temporary hold, then transfer the call to an unused phone line that is integrated into the OCS system, and then resume the call. • Enhanced Voice Recognition • With improved speech recognition software in OCS 14 and Exchange 2010, the Communicator client can transcribe voice mails and then deliver them to a user's Outlook inbox as both an audio file and as text to be listened to and/or read.
Communications Server: Interoperability in Action Mobile Operator • CS “14” introduces easier management of presence by third parties – GET and SET • Enables PBX and third party infrastructure to publish presence states to CS “14” (as well as to retrieve presence from CS “14”) • Facilitates an integrated presence experience • Uses standard SIP verbs like SUBSCRIBE and PUBLISH, and PIDF (RFC 3863) format • Superior to CSTA: • More presence states than “in-a-call” • No feature trade-off • Simple topologies • Multiple contributors and/or subscribers GET-presence&SET-Presence IP-PBX CS14
What's the common thread? • Today’s world requires that decisions be made quickly • New real time communication tools set the expectation • Informed decisions require access to people and information • The workplace is becoming more and more mobile • There is a need to extend office tools to the mobile user • UC brings together Voice, Video and Data • People are defined by a name – not a set of phone numbers
How are Applications Accessed • Telephony user interface – telephone keypad • Visual access through the phone – desktop or mobile • Desktop applications (IM, email, specialized clients) • Web access • Speech
Future Speech Services • Speak to call • Transcription services • Voicemail • Meeting Transcripts • User initiated transcription • Enterprise application search capabilities • Search and find specific voicemails and emails • Find meetings and appointments • Find and play enterprise blogs and VODs • Mixed data/speech mobile phone applications
Future Speech Services • Real-time multi-modal communications • Speech to IM • Speech to SMS • Near real-time intelligent notifications (Text to Speech Whisper Applications) • Voicemail • Upcoming meeting notifications • Alerts from integrated data systems (ie. Ordering systems) • Specialized applications • Sales Force Automation Field operations automation (e.g. police / insurance reports)
Speech Challenges.. Still!! • Speech to text technology performance needs to improve • Speaker independent recognition needs to become more accurate • Non-English vocabulary needs to increase dramatically • New Acronym Invented a few years ago still a problem • “Drive by Speaking”