Introduction To Unified Communications Fundamentals…And Outlook
Introduction To UC…Panel Participants • Panelists • Mark Slaga, CTO & CIO, Dimension Data Americas • Riordon Maynard, CEO, Touchbase • Chuck Rutledge, VP Marketing, Quintum Technologies • Moderator • Mark Ricca, Partner, IntelliCom Analytics
Panel Session Agenda • Key Points To Be Addressed • Definition Of Unified Communications • Industry Size & Forecast • UC Market Drivers, Opportunities & Challenges • UC Market Trends • Market Outlook • Guidance For End Users • Q&A
UC Profiled • UC Defined • An evolving information-technology-based-process that can automate, integrate, simplify, facilitate and improve virtually all forms of communications between people, applications and devices. • UC Purpose • UC is aimed at optimizing business processes, enhancing human communications, reducing inefficiencies and all forms of latency. • UC Elements (Typical) • Business Processes: applications, data bases, directories • Communications: voice, data, video, VoIP / SIP, CTI • Messaging: email, IM, voice-mail, video • Conferencing: audio, video, web • Collaboration: document & file sharing, web chat • Presence: status, preferences • User Interface: desktop, mobility, portal, speech • Business Rules: permissions, priorities, notifications, etc.
Bundled UC Web Conferencing Audio Conferencing Voice Messaging End User Devices Apps Hardware Core Platform Hardware $B Business Communications Software Product Revenues North America, 2005 - 2012 $9.0 $8.0 $7.0 $6.0 Unified Messaging $5.0 Contact Center $4.0 Call Control $3.0 $2.0 $1.0 2005 2006 2007 2008 2009 2010 2011 2012 Source: IntelliCom Market Performance Dashboard