BASIC COMMUNICATION SKILLS Presented by Mrs. YetundeYemi- Bamgbose
What is communication? • Communication is from a Latin word “Communicare” which means “to share”. It is the exchange of information, thought and messages through speech, visuals, signals, writing and behavior. • In one word Communication is the exchange of meaningful information between two or more persons.
MEANS OF COMMUNICATION • For every communication to take place, there must be a means. The major means of our communication here is English, though it differs from culture to culture.
TYPES OF COMMUNICATION • Verbal Communication: Oral or spoken words e.g. speech, shouting, yelling. • Non Verbal Communication – wordless messages like gestures (body language), Symbols and signs, tattoo, music etc
PATTERNS OF COMMUNICATION • (a) Vertical– from down upwards, i,.e student to teacher, Unions protesting government’s action over an issue. • -from up, downwards i.eteacher to student, president broadcasting to the Nation. • (b) Horizontal Communication: Communication flow between two friends or colleagues i.e between two equals. • (c) Quasi – Vertical:- It means by – leaving the normal routes and breaking all protocols. E.g. Trade unions talk straight to the top of the ladder.
Why do we communicate?1. To get information2. To learn to give instructions3. To make requests4. To motivate5. To Encourage6. To praise7. For rapport
Having talked about communication, lets discuss one major reason for communicationWhat is Rapport? • Rapport is when two or more people feel that they are on the same wavelength because they feel similar or relate well with each other.
How can you establish a good rapport? (a) Conscious body movement(b) When you mirror the other person’s rate, then you also use similar language. The level of the other person would determine your response.
FinallySteps to effective communication • Think well before you act or speak out. • State your core message instead of perambulating, you may bore your listener. • Make your message very simple for your listener ,so you don’t give him or her much work to do. • Choose your words to suit the person listening and the period.(mind your language)