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ENCO Utility Services

How Could a Boulder Municipal Utility Run Its Electric Distribution System? June 1, 2011 Boulder, Colorado www.encous.com. ENCO Utility Services. ENCO Utility Services. Summary Public Power—An Overview Major elements of a Municipal Electric Utility

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ENCO Utility Services

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  1. How Could a Boulder Municipal Utility Run Its Electric Distribution System? June 1, 2011 Boulder, Colorado www.encous.com ENCO Utility Services

  2. ENCO Utility Services • Summary • Public Power—An Overview • Major elements of a Municipal Electric Utility • ENCO Utility Services Background, Services and Clients • ENCO’s Customer Services • Case Study: City of Winter Park, Florida • Overview of Boulder’s Electric Distribution System • Questions?

  3. Public Power Nationwide There are more than 2,000 Public Power Systems

  4. Benefits Of A Municipally Owned Electric Utility • The Citizens decide the Goals, Objectives and Policies of the Utility…Local Control • The “Profits” from the Business are Invested Back into the Community • Focus on Customers, not Stockholders • Local Accountability

  5. Major Elements Of A Municipal Electric Utility • Power Generation and/or Energy Procurement • Distribution Company (“Wires Business”) • Electric Distribution System • Engineering and Construction • Operations and Maintenance • Customer Services • Call Center Support • Billing • Energy Services

  6. ENCO’s Background & Experience • Pre 1997… Our Team led the electric distribution business at Southern California Edison. • In 1997 … Edison International formed “Edison Utility Services” to be a provider of complete turnkey Electric distribution services for municipal utilities. • In 2001 … Name changed to ENCO Utility Services with acquisition by Investment Group whose majority owner is the Apollo R.E. Fund IV.

  7. ENCO Utility Services • Strategic Planning for New Electric Utilities • Financial Analysis of New Utility Economics • Complete Setup of New Utility • Transmission System Interconnections • Engineering Design and Construction • Electric System Operations and Maintenance

  8. ENCO Utility Services • Energy Efficiency Programs • Meter Reading • Billing • Collections / Remittance Processing • Telephone Center Response (7x24)

  9. ENCO Utility Services • Major Clients • Florida…City of Winter Park • City purchased Electric Utility from IOU • ENCO selected via RFP to operate Distribution System for the City. • City Owned Utility began operations on 12:01 am June 1, 2005 Arizona…Electrical District #3 • ENCO has long term contract to design, construct, operate and maintain • and provide all customer services. • New community of 25,000 homes plus commercial at build out • First meter installed in January 2002 • Currently serving 12,101 meters

  10. ENCO Utility Services Major Clients California…City of Moreno Valley • Long Term Contract to Design, Construct, Operate, Maintain and Provide All Customer Services. • 30,000 New Homes and 20 Million Sq Ft Commercial Expected at Build-Out. • Currently Serving 5,631 Meters • New 115kv to 12kv Substation on line in Summer 2007. • California…City of Industry • ENCO provides all Customer Services to the newly-formed City of Industry Electric Utility. • City of Industry currently serves over 80 Industrial Customers

  11. ENCO Utility Services Major Clients • California…McAllister Ranch Irrigation District • Long term contract to design, construct, operate maintain and provide all customer services. • 8,000 new homes and commercial at full build out.

  12. Hemet Customer Service Center Call Center Billing Department Remittance Processing Credit & Collections

  13. Call Center Services • 24-hour Complete Customer Service • National Toll-free Telephone Number • Call Center Support To Utility’s Customers • Performance Metrics – High Customer Touch • Outage Management • Efficient systems for identification of faulty circuits • Call backs to all customers • Fully Trained Customer Service Reps • Utility history, organization, policies and procedures • All rates (residential, time-of-use, commercial, solar) • Invoice analysis, metering, conservation techniques • Rebates, program specifications • Dispatch to field personnel

  14. Billing Department • Trained Rate Accountants • Specializing in Bill Master System • Perform Requested Service Orders • Turn ons • Turn offs • Deposit review • Address changes • Billing inquiries • Process Monthly Billing Cycle • Upload meter reads • Identify problem reads • Print and stuff invoices

  15. Metering Systems • Turtle • Itron • Twax • Sensus

  16. The Key to Quality is Training • Customer Service Handbook keeps personnel up-to-date on utility changes • Training Classes for New Programs

  17. Customer Information System

  18. Outage Management System

  19. Billing System

  20. Case Study: Winter Park Florida

  21. Benefits of A Municipally Owned Electric Utility 2005 - Winter Park, FL Citizens decided that they wanted: • Improved reliability of electric service • A more aggressive undergrounding of the Electric System • Electric rates that are about the same as they would have been with the former Investor Owned Utility • 2011 - the electric rates are slightly lower than they would have been and… • Electric reliability has dramatically improved • Undergrounding of the distribution system is well underway

  22. Overview of Boulder Electric Distribution System

  23. General Observations Regarding the Electric Distribution System Serving Boulder • Substations • Circuit getaways • Size of Circuit Conductors • Circuit tie capability • Tree Trimming at power lines • Maintenance - poles/cross arms • Overall electric system assessment

  24. New Electric Distribution Utility Start Up Activities Utility Manager provides a start up team on site before Boulder owns the system Sets up all the standards, manuals and processes customized for Boulder Safety Manual Construction Standards Design Standards Operations and Maintenance Manual Accounting Chart of Accounts Rules and Rates Sets up all the required systems and tailors for Boulder Outage Management System Maintenance Management System Budget Reporting System Electric Reliability Reporting System Customer Information System Call Tracker System Online Identify Verification System – Red Flags Rule Compliance AudioTel Remittance Processing System and Remote Bank Deposits Hires all Personnel

  25. Benefits of A Municipally Owned Electric Utility If the Citizens of Boulder decide to acquire the electric distribution system, they will decide the policies, goals and priorities for the new city owned utility. The options are many: • Improved reliability of electric service • A more aggressive undergrounding of the Electric System • Open a local office(s) to be more accessible to the customers • Broaden the portfolio of demand side management programs • Broaden the portfolio of energy conservation programs • Expand the use of renewable energy • Say no to coal fired generation

  26. Questions?

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