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The Beginning…

The Beginning…. Image: Old couple has a dinner with a little boy. . Specific meal times Early morning rush to rise, wash, dress and eat Exhausting & stressful for residents and staff Poor meal intakes & high plate waste Inconsistent food temperatures Nutrition related consequences.

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The Beginning…

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  1. The Beginning…

  2. Image: Old couple has a dinner with a little boy.

  3. Specific meal times Early morning rush to rise, wash, dress and eat Exhausting & stressful for residents and staff Poor meal intakes & high plate waste Inconsistent food temperatures Nutrition related consequences NH 101 Mentality

  4. Traditional may mean meals are “all in one”…

  5. And adult-sized bibs masquerade as “clothing protectors”…image of dining room

  6. While pre-meal hydration can be less than restaurant style…

  7. “If you always do what you’ve always done,you’ll always get what you always got!”

  8. Dining your way

  9. What is Dining Your Way? Dining Your Way is the meal service that is revolutionizing senior living and is bringing restaurant-style service and meals to residents of senior living communities.image of strawberry Dining your way

  10. The Challenges…

  11. Staff resistance • “Why do we need to change?” • “What’s wrong with the way we’re doing things?” • “This is too hard.”

  12. Image of waitress

  13. Image of waiter

  14. “We’ve always done it this way.” • Nursing Home 101 mentality doesn’t work anymore. . .

  15. image of served table

  16. image of bar table with juice, fruits, and cookies

  17. image of salad bar

  18. image of plates and salad

  19. image of cakes bar

  20. image of cakes

  21. beverage counter

  22. image of kitchen table

  23. “Regulations won’t let us.” • Imagine the possibilities…

  24. Picture of hall

  25. Picture of people at the dining table

  26. “Our residents can’t do that.” • Seriously?

  27. Image of three women

  28. Image of eastern cakes

  29. Picture of old lady in wheelchair

  30. Table with cakes and cookie

  31. Success Realized Culture Change, more than just “Fine Dining”…

  32. This is so cool !

  33. What residents say about DYW • “This is great! The food is great and the service is great!” • “I love all the courses that are served & if I do not want a salad, I do not get one. The ability to choose is rewarding!” • “It is so nice to come here for rehab and find that the dining atmosphere and services exceeded my expectations. It feels like I am dining in a bistro.” • “Going to the dining room, is like going to a 5-star restaurant. I now look forward to meals.” Dining your way

  34. Picture of old women having dinner

  35. Picture of old woman at the dining table

  36. image of fruits on the table

  37. image of a few cooks

  38. Picture of old woman in the garden

  39. Image of plate with food

  40. image of old ladies in fancy costumes

  41. image of cake

  42. Pearls of wisdom • Culture change is a good thing • Customer Service is not rocket science • It’s okay to try and fail…try again, and again • Have fun !

  43. “Blessed are the flexible for they shall not be bent out of shape” VFM

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