RemoteWare Technical Presentation

1. RemoteWare Technical Presentation Presenter Name to go here. 12.09.05 Sybase Confidential Propriety.

2. RemoteWare is… • A powerful process automation engine that enables and supports your frontline applications through • Intelligent folder and file transfers • File and folder commands • System and Windows registry commands • If-Then logic

3. RemoteWare is… • Server – at headquarters • Clients – at each store • Add-On Components • Inventory Manager • Software Manager • Workshop • Subscriber • Multicast • Portable • Remote Control

4. How do customers use it? • For “polling” – to collect sales, inventory & payroll data from store POS, to send updated price files and other data to the stores • To deploy and manage critical in-store applications like POS, CRM, Loyalty Card, Training and Time & Attendance • To distribute timely marketing, HR, training and store operations materials to their stores

5. Using an Optimized Architecture Optimized for Available Bandwidth Designed for Intermittent Connections Support for Many Networks and Protocols Highly Scalable to Support Business Growth

6. Provides a Platform For • Minimal (or no) user involvement • Off-line as well as on-line working • Reliability and recovery from failure • Minimizing the connect time • Better application performance • High Scalability • Central Control

7. Managing Bandwidth • Compression • Checkpoint Restart • Differencing: File and Byte Level • Offline Processing • Segmented file delivery • Flexible packet/window sizes • IP port segmenting - by in/outbound – by grouping • IP port priority ports for priority+ sessions • Limit outbound sessions

8. Heterogeneous Client Support • Windows • Linux • IBM 4690 POS • SCO Open Server • IBM AIX • UnixWare/AT&T • DOS • IBM OS/2 • VMS • HP-UX

9. RemoteWare Delivers • One-call-does-it-all • Reliable Communications • Powerful Scheduling • Session Automation • Unattended Operation • Software Distribution • Remote Control down to the client or POS • Easy Integration with Existing Systems • Extensive Logging and Reporting • Push content out to remotes

10. Automating Exchange of Data • Simple as 1, 2, 3 -- whether you have 100 locations or 10,000… • Define the tasks that need to occur during a connection and create simple scripts • Group tasks together and define them as a “session” • Assign the session to stores, either individually or in groups • Session tasks execute automatically upon connection

11. Define the Work to be Done

12. Create a Session

13. Assign Work to be Done

14. Set the Schedule

15. Assign the Session to Clients

16. Sessions Execute Automatically

17. Beyond Polling, Some Challenges • Can you install a patch to an application in all 600 store locations -- tonight? • Key application data has become corrupted on a store system. Do you have backups? How quickly can you restore data? • Will you have the latest virus signatures on your store systems in time to detect a deadly virus? • You’re ready to upgrade a store application. Do you know how much hard disk space remains on each system? What other software is installed and running? • How quickly can you integrate the 50 new stores from the company you just acquired?

18. RemoteWare Windows Client Modules • Inventory Manager • Software Manager • Workshop • Subscriber • Multicast • Remote Control

19. RemoteWare Inventory Manager • Centralized tracking • Enables background scans to capture full Software / Hardware profiles • Stores data in relational database available to the enterprise • Allows queries against inventory attributes to create groups for other management tasks • Facilitates change-detection leading to fast, proactive troubleshooting • Enables “desired state” management

20. Captured data includes both hardware and software Administrators can view all of the inventory data captured for each client RemoteWare Inventory Manager

21. RemoteWare Software Manager • Deployment and Maintenance • Automates rules-based software distribution • Optimizes network connections through criteria checking and segmented file delivery • Background log on/off as a service for install rights • Facilitates unattended installations • Monitors application health on an ongoing basis and automatically updates/heals • Provides snapshot-based updates with ability to rollback and uninstall

22. RemoteWare Software Manager

23. Traditional Desktop Management Use limited tools available in some operating systems which require extensive understanding of Windows environment Workshop Custom interface controls remote system environment while restricting access to operating system, registry and executables. RemoteWare Workshop

24. RemoteWare Workshop • Gives IT Dept. control over remote desktops by “locking down” the user interfaces (mouse and keyboard) and applications • Enables tight control over system configuration • Protects against tampering and ensure maximum employee productivity

25. RemoteWare Subscriber • Gives IT Dept. control over distribution • Provides secure and targeted content distribution • Lowers the costs of upgrading and distributing content • Ensures users have access to up-to-date content

26. Document and Content Management

27. RemoteWare Multicast • Select multicast/unicast delivery • RemoteWare Multicast establishes a WAN connection, forms a distribution tree, and streams files concurrently to all locations • Scheduled simultaneous delivery of data, software and content • Includes standard optimization, grouping, logging & alert capabilities • Dynamic status view • Configurable transfer rate • Selective Unicast back up • Free up network, server, and human resources • Effective alternative to shipping media

28. Diagnostics and Remote Control • On-Demand Centralized Control • Provides command line interaction with any client type (Interactive Session) • Enables interaction with remote clients from any location (Portable) • Facilitates automated recovery of failed sessions • Full featured, secure remote control for Windows clients

29. Interactive Session

30. Remote Control • Remote control – superior quality supporting a large range of platforms. • Remote Management – computer management controlling services, registry, tasks, event log, shares and system state. • File transfer – split screen, copy, move, sync, clone, crash recovery and delta transfer. • Chat, Audio Chat, Video Chat – allow users to communicate in text mode or verbally – supported by webcam video. • Multi Guest session – allows a number of Console users to view and control the same Client desktop. • Run Program – launch programs at the remote computer. • Send Message – distribute popup messages in Rich Text Format which allows links to e.g. web sites. • Request Help – contact the help desk and run an external application to auto-generate trouble tickets. • Communications – TCP/IP or Async dial. • Security – local and centralized, Directory Services and Windows-integrated. • Encryption – implemented according to the toughest industry standards. • Event logging – local, centralized, Windows-integrated and management-integrated. • Session recording – save the screen activities in a file for later replay. • Snapshot – save the current desktop image as a file.

31. Remote Control

32. Remote Control - Authentication

33. Remote Control - Encryption

34. RemoteWare Portable • RemoteWare administrators can directly interact with, and provide systems management for client desktops from a remote location – either on or off the corporate network • Incorporates remote control of client PC • Network Administrators and Help Desk / Support personnel can access client machines from a stand-alone machine – without any need to be on the corporate LAN • Portable is secure • Password protected • All activity is logged on the client • Activity logs then becomes part of the RemoteWare server session logs for reporting and auditing

35. RemoteWare Logging and Reporting • Detailed Audit Trail • Enables drill down to granular task status • Provides point-of-failure analysis • Generates custom alerts and alarms based on specified log entries • Includes activities executed from Portable and Interactive Session • Store logs in SQL Server database • Integrates with enterprise applications • Works with off-the-shelf reporting tools

36. Logging and Reporting

37. RemoteWare Business Benefits • Increased reliability of business-critical data exchange • Reduced communication expense through efficient data communication • Decreased operation and support costs • Improved productivity of remote workers through timely data / software distribution • Increased effectiveness of IT support • Managed IT assets – software and hardware

38. RemoteWare Technical Benefits • World’s Best Polling Engine • Polling – automated and scheduled data exchange… inbound or outbound • Asset Management of software and hardware • Software Distribution • Remote Maintenance & Control • Bandwidth Optimization • Data Subscription and Content Management • Process Automation • Reporting and logging