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RemoteWare - Beyond Polling. <presenter name, title> <date>. Sybase Confidential Propriety. . Agenda. What is RemoteWare? What do customers use RemoteWare for? Why do customers buy RemoteWare?. RemoteWare is….

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remoteware beyond polling

RemoteWare - Beyond Polling

<presenter name, title>

<date>

Sybase Confidential Propriety.

agenda
Agenda
  • What is RemoteWare?
  • What do customers use RemoteWare for?
  • Why do customers buy RemoteWare?
remoteware is
RemoteWare is…
  • A powerful process automation engine that enables and supports your frontline, primarily retail, applications through:
    • Scheduled, centrally managed connections
    • Intelligent folder and file transfers
    • File and folder commands
    • System and Windows registry commands
    • If-Then logic
    • Bandwidth Optimization
    • Rich extensibility
remoteware combines
RemoteWare Combines
  • Process Automation
  • +
  • Heterogeneous Client OS
  • +
  • Bandwidth Optimization
  • +
  • Scalability
  • +
  • Support
process automation
Process Automation
  • File and Folder Movement
  • Extensive Logic
  • System and User Variables
  • File and Folder Commands on server and client
  • File, Folder and Disk size
  • Reboot Command
  • Registry Commands
  • Execute programs on server and client
  • Interactive Session
  • Remote Control – Windows clients
process automation1
Process Automation
  • Powerful & Flexible Central Scheduler
  • Inbound / Outbound Initiated
  • Dependent Sessions
  • Process-Only Sessions
  • Retries & Alternative Resource
  • Session Recovery
  • Extensive Logging and Reporting
highly extensible easy to integrate
Highly Extensible – easy to integrate
  • Configuration Files
    • Text files to allow other applications to administer server, create & modify clients, client groups, sessions, work objects
  • Published APIs
    • Server – monitor server status (jobs running), create & modify sessions, clients and work objects
    • Client – monitor & initiate client connections, load/unload client
  • Command Line
    • Client and Server
  • SQL
    • Session history, file transfer logs and server message logs are stored in SQL tables so that polling results can be shared with other applications.
heterogeneous client systems
Heterogeneous Client Systems
  • Windows – NT, 98, 2K, XP, WePOS
  • Linux
  • IBM 4690 POS
  • Unix – SCO, AIX, HP-UX, Unixware/AT&T
  • DOS
  • OS/2
  • VMS
bandwidth optimization
Bandwidth Optimization
  • Scheduled & controlled
  • Compression
  • Checkpoint Restart
  • Differencing: File and Byte Level
  • Offline Processing
  • Segmented file delivery
  • Flexible packet/window sizes
  • TCP/IP and Native Async
support
Support
  • 800+ Customers
  • Operating
    • 425,000 RW Basic clients
    • Plus 480,000 RW Client Products
  • In 37 countries
    • 58% in NA
    • 38% in EMEA
support1
Support
  • Years of RemoteWare Experience in the current team:
    • Product Support = 60 years
    • Quality Assurance = 30 years
    • Development = 52 years
    • Product Management = 8 years
  • In the customer base:
    • Average of all 800 Customers = 8 years
    • Largest 25 Customers = 11 years average
    • Largest 100 Customers = 10 years average
qsr 12 000 stores prospect
QSR – 12,000 stores - Prospect
  • Challenges
    • Data collection – item sales, marketing promo results
    • Provide data to make franchisees more successful
    • Timely menu updates to 3-4 different POS systems
    • Cut operational costs
    • Ability for ad-hoc data retrieval and reporting for marketing and franchisees
    • 100% Franchises
    • Two major brands
    • XP & Linux over DSL, connect to Unix backend processes
  • Solution
    • RemoteWare, ECF’s to automate group assignments
qsr 2 500 stores
QSR - 2,500 stores
  • Challenges
    • Data collection – sales, orders
    • Messages to stores
    • Anti-Virus updates to stores
    • OS patches, software to stores
    • Remotely troubleshoot and correct system problems
    • Company-owned & Franchises
    • NT, OS/2, XP store systems over VSAT & DSL
  • Solution
    • RemoteWare, Portable
casual dining 650 stores
Casual Dining - 650 stores
  • Challenges
    • Data collection – sales
    • Software distribution
    • New hire paperwork
    • Reports to store managers
    • Ad-hoc data collection & reporting
    • Integrating event driven sessions
  • Solution
    • RemoteWare, ECFs for backend integration, client APIs
fine dining 300 stores
Fine Dining - 300 stores
  • Challenges
    • Data collection – sales, food orders
    • Software distribution
    • New hire paperwork
    • Reports to store managers
    • Operations & training manuals, Menus
    • Simplify store manager tasks
  • Solution
    • RemoteWare, Subscriber for manuals & menus, Workshop to control manager work
c store 1 400 stores
C-Store - 1,400 stores
  • Challenges
    • Data collection – sales, fuel tank levels
    • Price file updates
    • Reports to store managers
    • OS & Application updates
  • Solution
    • RemoteWare, ECFs for backend integration
discount store 6 300 stores
Discount Store - 6,300 stores
  • Challenges
    • Data collection – sales, orders, payroll
    • Price file updates
    • Reports to store managers
    • DOS async now, moving to XP frame
    • Support for mirrored data center
  • Solution
    • RemoteWare, ECFs for backend integration, Console Manager to sync RW Clusters in 2 data centers
hardware store 5 000 stores
Hardware Store - 5,000 stores
  • Challenges
    • Price file updates – 80,000 skus with graphics
    • Collect orders
    • All franchise stores
    • Single management of 80 POS systems on DOS, Windows, Linux & Unix over dial, dsl, cable
  • Solution
    • RemoteWare, ECFs for backend integration, Interactive session for tech support
unattended kiosk 15 000 machines
Unattended Kiosk - 15,000 machines
  • Challenges
    • Collect financial transaction history
    • Retrieve system status/health
    • Distribute application updates
    • Remote management & troubleshooting
    • Async, XPe
  • Solution
    • RemoteWare, ECFs for backend integration, Interactive session for tech support, Portable for regional technicians
national grocery store 4 500 clients
National Grocery Store - 4,500 clients
  • Challenges
    • Data collection – sales, tank levels
    • Application updates
    • Price file updates
    • Remote management & troubleshooting
    • Pharmacy data security
    • Single management of Windows, Unix, 4690, Linux
  • Solution
    • RemoteWare, ECFs for backend integration
consumer electronics 4 500 stores
Consumer Electronics - 4,500 stores
  • Challenges
    • Collect sales data
    • OS & Application updates & patches
    • Price file updates
    • Inventory transfers
    • Distribute reports to store managers
    • Remote management & troubleshooting
  • Solution
    • RemoteWare, ECFs for backend integration & ad hoc sessions, client API’s load & initiate sessions, Interactive Session for help desk support
retailers use remoteware for
Retailers use RemoteWare for
  • “Polling” - Scheduled retrieval of:
    • Daily sales files
    • Time & attendance / payroll information
    • Store Inventory
    • Orders & Delivery files
  • POS Updates
    • Send updates price files
    • Deploy & install POS applications and new versions
  • Systems Management
    • OS patches
    • Maintenance
  • Other
    • Store Management / Compliance Docs
    • HR Docs
    • Store Layout Docs
    • Marketing/Promotions Docs
beyond polling
Beyond Polling…..
  • Can you install a patch to an application in all 600 store locations -- tonight?
  • Key application data has become corrupted on a store system. Do you have backups? How quickly can you restore data?
  • Will you have the latest virus signatures on your store systems in time to detect a deadly virus?
  • You’re ready to upgrade a store application. Do you know how much hard disk space remains on each system? What other software is installed and running?
  • How quickly can you integrate the 50 new stores from the company you just acquired?
  • … RemoteWare customers can!
beyond polling1
Beyond Polling
  • Add on products for RemoteWare Windows Clients
  • Remote Control
  • Software Manager
  • Inventory Manager
  • Subscriber
  • Workshop
  • Multicast
remoteware technical benefits
RemoteWare Technical Benefits
  • World’s Best Polling Engine
    • Polling – automated and scheduled data exchange… inbound or outbound
  • Asset Management of software and hardware
  • Software Distribution
  • Remote Maintenance & Control
  • Bandwidth Optimization
  • Data Subscription and Content Management
  • Process Automation
  • Application Integration via API or command files
  • Detailed reporting and logging
remoteware business benefits
RemoteWare Business Benefits
  • Increased reliability of business-critical data exchange
  • Reduced communication expense through efficient data communication
  • Decreased operation and support costs
  • Improved productivity of remote workers through timely data / software distribution
  • Increased effectiveness of IT support
  • Managed IT assets – software and hardware