Business Strategy & IT

1. Business Strategy & IT Minder Chen, Ph.D. Minder.Chen@CSUCI.EDU

2. Strategy and IS Industry Structure (5 Competing Forces) Competitive Strategy Business Process Design / Reengineering Value Chain Analysis Information Systems

3. Business Strategies The job of the strategist is to understand and cope with competition. Competition for profits goes beyond established industry rivals to include four other competitive forces: customers, suppliers, potential entrants, and substitute products. The extended rivalry that results from all five forces defines an industry’s structure and shapes the nature of competitive interaction within an industry.

4. Industry Structure and Forces Forces are intense: airlines, textiles, and hotels, almost no company earns attractive returns on investment. Forces are benign: software, soft drinks, and toiletries, many companies are profitable Industry structure, manifested in the competitive forces, sets industry profitability & competitiveness in the medium and long run. Industry structure and a firm strategic positioning Identify the strongest competitive force or forces for strategy formulation.

5. New Entrances or Substitutes http://www.businessweek.com/1996/29/960715.htm INSIDE MICROSOFT (Part 1)INSIDE MICROSOFT (Part 2) • Rivalry is often fierce in commodity industries • Photographic film industry: Kodak and Fuji • Key competing force • Polaroid  Substitutive products/services http://en.wikipedia.org/wiki/Polaroid_Corporation • New entrants are diversifying from other markets, they can leverage existing capabilities • Pepsi did when it entered the bottled water industry, • Microsoft did when it began to offer internet browsers (embrace and extend) • Apple did when it entered the music distribution business.

6. Five Competing Forces YouTube Video: The Five Competitive Forces That Shape Strategy

7. Sources of Switching Costs Loyalty programs: Switching can cause customers to lose out on program benefits. Think frequent purchaser programs that offer “miles” or “points” (all enabled and driven by software). Learning costs: Switching technologies may require an investment in learning a new interface and commands. Information and data: Users may have to reenter data, convert files or databases, or may even lose earlier contributions on incompatible systems. Financial commitment: Can include investments in new equipment, the cost to acquire any new software, consulting, or expertise, and the devaluation of any investment in prior technologies no longer used. Contractual commitments: Breaking contracts can lead to compensatory damages and harm an organization’s reputation as a reliable partner. Search costs: Finding and evaluating a new alternative costs time and money.

8. Barriers to Entry • Supply-side economies of scale • Demand-side benefits of scale (network effects) • Customer switching costs: • Enterprise resource planning (ERP) software is an example of a product with very high switching costs. • Capital requirements • Semiconductor foundry vs. corner coffee shop • Incumbency advantages independent of size • Brand, experiences curve • Unequal access to distribution channels • Using e-commerce for direct sales • Restrictive government policy

9. Entry threat/ Entry barriers Emerging technologies

10. Apple’s Entrance to Different Industries

11. Apple Apple Computer Inc.  Apple Inc. Apple to Mac iPod + iTune + music Apple Stores (see teaching note) iPhone + iTune + Apps iPad + iTune + Apps + iBook From a system to an eco-system From hardware to software to contents and services

12. Apple Stores Services Intensive control of how employees interact with customers, scripted training for on-site tech support and consideration of every store detail down to the pre-loaded photos and music on demo devices. Photo by Bobby Bank/Getty Images

14. Porter Generic Strategies Source: http://blogs.hbr.org/cs/2011/08/why_hps_departure_from_the_pc.html read the comments Cost Leadership: High volume and low profit margin Differentiation strategy: High margin/price, low volume

15. Generic Strategies and Industry Forces

16. Resource-Based View of Competitive Advantage • http://en.wikipedia.org/wiki/Resource-based_view • Nicholas Carr, "Does IT Matter," Harvard Business Review, May 2003, pp. 41-48. • (CSUCI Library Online Database) and Responses • The strategic thinking approach suggesting that if a firm is to maintain sustainable competitive advantage, it must control an exploitable resource, or set of resources, that have four critical characteristics. • These resources must be • Valuable, • Rare, • Imperfectly imitable, and • Non-substitutable.

17. Value Chain

18. Value Chain Analysis http://highered.mcgraw-hill.com/sites/dl/free/0073043559/314063/OBrien_13e_Chapter_2.pdf

19. Apple Inc.

20. Stan Shih “Smile Curve” IBM Leads the Way in the Post-PC EraWhy IBM exited the PC market? Source: http://asmarterplanet.com/blog/2011/08/ibm-leads-the-way-in-the-post-pc-era.html

21. Stan Shih “Smile Curve”

22. Process in Perspective Source: Process in Perspective (or “Tell me again, why are we doing this ‘process’ stuff?”), Geary Rummler

23. Business Processes http://highered.mcgraw-hill.com/sites/dl/free/0073043559/314063/OBrien_13e_Chapter_2.pdf The order management process consists of several business processes and crosses the boundaries of traditional business functions.

25. An Example of Detail Value Chain Activities

26. Value Chain and ERP, CRM, SCM Enterprise Resource Planning Customer Relationship Management Supply Chain Management

27. IT Permeates the Value Chain Source: How information gives you competitive advantage.

28. Industrial Value Chain

29. Industry Value Chain

30. 4-Step Process What are your goals? What are your strategies? What are your methods for implementing your strategies? How do you know you are making progress towards your goals?

31. Integration