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ADMINISTRATIVE OFFICE MANAGEMENT. Pattie Odgers. ADMINISTRATIVE OFFICE MANAGEMENT. Chapter 1 The Evolution of Management Practices. Schools of Management Thought. The Classical School The Behavioral School The Management Science School The Quality Management School The System School.

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administrative office management

ADMINISTRATIVE OFFICE MANAGEMENT

Pattie Odgers

Administrative Office Management, 13th Ed

administrative office management1

ADMINISTRATIVE OFFICE MANAGEMENT

Chapter 1

The Evolution of Management Practices

Administrative Office Management, 13th Ed

schools of management thought
Schools of Management Thought
  • The Classical School
  • The Behavioral School
  • The Management Science School
  • The Quality Management School
  • The System School

Administrative Office Management, 13th Ed

skills needed by aoms
Skills Needed by AOMs
  • Conceptual
    • analyzing problems, devising solutions
  • Human
    • communicating with and motivating workers
  • Technical
    • work-related skills

Administrative Office Management, 13th Ed

levels of management
Levels of Management
  • TOP
    • Examples: Chief Executive Officer, President
  • MIDDLE
    • Examples: Administrative Manager, Department Head, High School Principal
  • SUPERVISORY
    • Examples: Supervisor, Lead Secretary, Department Chair

Administrative Office Management, 13th Ed

functions of management
Functions of Management
  • Planning
    • answers what to do, how to do it, when to do it
  • Organizing
    • gets things done
  • Leading
    • reinforces positive influences that increase desired outcome
  • Controlling
    • assures that what is planned actually gets done

Administrative Office Management, 13th Ed

basic principles of management
Basic Principles of Management
  • Define Objectives
  • Accept Responsibility
  • Unit of Functions
  • Utilize Specialization
  • Delegate Authority
  • Report to One Supervisor
  • Limit Span of Control
  • Centralize or decentralize managerial authority

Administrative Office Management, 13th Ed

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