ADMINISTRATIVE OFFICE MANAGEMENT - PowerPoint PPT Presentation

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ADMINISTRATIVE OFFICE MANAGEMENT

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  1. ADMINISTRATIVE OFFICE MANAGEMENT Pattie Odgers Administrative Office Management, 13th Ed

  2. ADMINISTRATIVE OFFICE MANAGEMENT Chapter 1 The Evolution of Management Practices Administrative Office Management, 13th Ed

  3. Schools of Management Thought • The Classical School • The Behavioral School • The Management Science School • The Quality Management School • The System School Administrative Office Management, 13th Ed

  4. Skills Needed by AOMs • Conceptual • analyzing problems, devising solutions • Human • communicating with and motivating workers • Technical • work-related skills Administrative Office Management, 13th Ed

  5. Levels of Management • TOP • Examples: Chief Executive Officer, President • MIDDLE • Examples: Administrative Manager, Department Head, High School Principal • SUPERVISORY • Examples: Supervisor, Lead Secretary, Department Chair Administrative Office Management, 13th Ed

  6. Functions of Management • Planning • answers what to do, how to do it, when to do it • Organizing • gets things done • Leading • reinforces positive influences that increase desired outcome • Controlling • assures that what is planned actually gets done Administrative Office Management, 13th Ed

  7. Basic Principles of Management • Define Objectives • Accept Responsibility • Unit of Functions • Utilize Specialization • Delegate Authority • Report to One Supervisor • Limit Span of Control • Centralize or decentralize managerial authority Administrative Office Management, 13th Ed