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Opening up access for the end user

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  1. Opening up access for the end user Lynette Lewis Co-ordinator Online Services Yarra Plenty Regional Library

  2. Aim of today’s session • Yarra Plenty’s involvement in its development • How Yarra Plenty uses Libraries Australia • Effects/impact its introduction has had at Yarra Plenty • The future

  3. Pilot Project – Information Australia • Yarra Plenty Regional Library Service • Brisbane City Council Library • Northern Regional Library Service • Thuringowa Library Service • Southern Tablelands Regional Library Service

  4. From Information Australia …..to Libraries Australia • Pilot program finished in 2005 and Libraries Australia was launched • Based on Information Australia • Seamless changeover for pilot libraries • Same functionality • All libraries were now able to join it. …Let’s look at how Yarra Plenty uses Libraries Australia

  5. What Yarra Plenty library members can do • Search Libraries Australia and APAFT • Via Bruce subscription to APAFT • Place their own inter-library loans • Search & retrieve full-text journal articles on APAFT • Request journal articles if not available in full-text …available 24/7 from anywhere

  6. Limit to online Selection of databases

  7. Sorts Libraries Australia and APAFT results

  8. How does this portal differ? • Not just online material as with a regular webpage • Allows patron to be in control • Does not necessarily give “instantaneous results” • Still reliant on the library for the end result

  9. Issues • Remote Access • Library Australia records not up-to-date • Information on the Australian libraries gateway not up-to-date • Interlibrary loan charges • Not all libraries use Libraries Australia • As a bibliographic database • The inter library loan request module

  10. Who Benefits? • The public • Accessible 24/7 • Able follow up a search by requesting a resource without moving from the computer • Empowers user more • The staff • Able to search and request using the same webpage • Empowers staff more • able to provide better customer service • Good back up if LMS is down

  11. The Effects at YPRL… • Inter-library loan workflow • Inter library loan workload • Reference staff skills and workflow • Added depth to our collection • Borrowers ability to select and order items for themselves • 24/7 remote access • taking the library to the borrower

  12. The futureWe need to look at what might be…not just what we have now • Federated searching • Library link • Web 2.0 technology…what borrowers will expect of the library • Taking the library to the borrower • Partnerships with Google/Yahoo • Book search • Google scholar

  13. Libraries Australia • Better access to Australian library collections • Better outreach service to library members • Better customer service within the library Google provides exposure to a world of resources…it’s our job to provide access

  14. Lynette LewisCo-Ordinator Online ServicesYarra Plenty Regional Library ljlewis@yprl.vic.gov.au