slide1 l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
SMART Wheelchair & Seating Kaizen November 2008 PowerPoint Presentation
Download Presentation
SMART Wheelchair & Seating Kaizen November 2008

Loading in 2 Seconds...

play fullscreen
1 / 26

SMART Wheelchair & Seating Kaizen November 2008 - PowerPoint PPT Presentation


  • 240 Views
  • Uploaded on

SMART Wheelchair & Seating Kaizen November 2008. Objectives. To identify areas for process improvement To Improve patient experience Reduce waiting times Improve access Improve equipment options . Approach. Protected time Cross-service representation Process mapping pre-event

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'SMART Wheelchair & Seating Kaizen November 2008' - gyala


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide2

Objectives

  • To identify areas for process improvement
  • To Improve patient experience
    • Reduce waiting times
    • Improve access
    • Improve equipment options
slide3

Approach

  • Protected time
  • Cross-service representation
  • Process mapping pre-event
  • Day one - extensive workout
    • Identify issues using 3 process maps
    • Group into common themes
    • Identify potential solutions
    • Prioritise solutions
slide4

Days 2 – 4: ‘try storming’

    • ‘5S’ in 4 store areas
    • Sort, Set in order, Shine, Standardise, Sustain
  • Final Day - Action plan
action plan
Action Plan
  • 28 actions identified
    • Admin procedures
    • Patient pathway
    • Improved use of ReTIS
    • Stores
  • Many actions completed within the week
slide6

Administration Procedures

  • Streamlined referral process:
  • Goal: Shorter referral – assessment period
  • Issues:
    • Incomplete referrals
    • Separate referrals for each service
      • Adult Wheelchair
      • Children’s Wheelchair & Seating
      • Adult Seating
    • Person dependent
actions
Actions
  • Referral Group
  • Number of different referral forms reduced
  • Creation of email address
  • Access to SCI Gateway
results
Results
  • SMART Referral form
  • Single point of contact
  • Reduction in incomplete referrals
  • Reduction in printing
patient pathway
Patient Pathway
  • Creation of combined adult and children power chair clinic
  • Children:
    • Maximum wait reduced from 11-4 weeks
  • Adult:
    • Maximum wait reduced from 8-5 weeks
patient pathway10
Patient Pathway
  • One-stop adult clinic re-established due to modernisation funding
  • Chair storage facilitated through 5S
  • Many patients attending clinic are receiving a chair at clinic
    • Adult 42%
    • Children 20%
improved use of retis
Improved Use of ReTIS
  • ReTIS ‘wish list’
  • Standardisation of ReTIS use across services
    • Adaptations to ReTIS (new job types, screen appearances etc)
    • Staff refresher training
  • More joined up working
improved use of retis12
Improved Use of ReTIS
  • Accurate data entry of wheelchair stock:
    • Chair locations and status in ReTIS ‘untrustworthy’
    • Large data cleansing exercise
    • New store locations created in ReTIS
  • Reduced stock errors
    • Quicker patient provision
improved use of retis13
Improved Use of ReTIS
  • Still ‘to do’ list
  • ReTIS to be available at point of wheelchair receipt (remote store)
    • Quicker stock availability
  • Provision of networked laptops for domiciliary visits
    • More efficient use of staff time
stores
Stores
  • 5S in all SMART stores:
    • SMART wheelchair (children’s)
    • SMART wheelchair (adult)
    • SMART main component store
    • Livingston main store
  • Removal of obsolete / excess equipment
slide22

Livingston – Main Wheelchair Store

    • £15K investment in improvements
overall summary
Overall Summary
  • Improved referral to assessment process
  • Combined children and adult power chair clinic
  • Re-establishment of one-stop clinic
  • Integrated processes across services
  • Enhanced team work
benefits yet to be realised
Benefits yet to be realised
  • Shorter waiting times with:
    • Staff recruitment / training
    • Release of modernisation funds
slide25
All SMART staff
  • ReTIS team
  • Lean In Lothian team
  • NHS Lothian
  • Edinburgh CHP