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Public transport accessibility -development of ticketing and passenger information systems

Public transport accessibility -development of ticketing and passenger information systems. Boris Kadish, PhD. Chairman of the Board SWD Factory, Ltd., Member of APC Advisory Board. Introduction. Advanced ticketing and passengers information systems - the tool that

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Public transport accessibility -development of ticketing and passenger information systems

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  1. Public transport accessibility -development of ticketing and passenger information systems Boris Kadish, PhD. Chairman of the Board SWD Factory, Ltd., Member of APC Advisory Board

  2. Introduction Advanced ticketing and passengers information systems - the tool that helps to increase public transport accessibility and transparency in the modern “Internet” world. The benefits of modern ticketing and information systems are in line with the APC Position paper and Bus&Coach Smart Move practical solutions: • Actual coach offeringsto customers; • Online planning; • Effective and fast ticketing. Our presence in APC since its foundation allowed us to be up to date with the latest trends and needs of the industry and gave us valuable insights to the industry requirements for the information and ticketing systems. 1

  3. Bus Tickets: ECOLINES; TOKS; BusTicketPro. Tour operators Since 2003 VBTS Unified Passenger Transport Ticket Sale System Terminal management Nationwide; Terminal focused; Number of races: ~ 3550 Annual tickets: ~5 Mill Coach Operators ERP Booking offices (33 coach terminals) Dispatchers Agencies Coach operators Coach operators Information boards www.bezrindas.lv www.buseurope.eu Customers Terminals 2

  4. Coach operators Since 2009 Terminal management Passengers self-service focus. Loyalty program. Multi currency; Number of races: ~700 Annual tickets: ~0.9 Mill Mobile POS terminals Booking offices (5 coach terminals) 5 bus terminals Bus Tickets: BalticLines; BusTicketPro. BalticLines; BusTicketPro. Dispatchers 7 agencies sites Agencies loyalty system • www.iticket.lt • www.iticket.lv • www.iticket.ee • www.toks.lt • www.autobusustotis.lt • www.gobaltics.eu Customers Terminals 3

  5. Mobile POS terminals Coach operators 2011 Terminal management • Software as a Service mode; • Own agency network creation; • SOAP API; • Off line mode; • Pre-integrated with: • BusEurope.eu; • BalticLines; • TOKS; • eCoach platform; • Google.Transit; • Yandex.Schedule Bus Tickets: BalticLines; TOKS; BusTicketPro. Booking offices 5 bus terminals API Dispatchers agencies sites Agencies Terminals Mobile apps Customers 4

  6. 23 Coach terminals and coach stations; Number of races: ~1000 Annual tickets: ~1.5 Mill 2012 implementation 2011 5

  7. AS NORDEKA, one of the largest Latvian coach company uses the BusTicketPro system for selling tickets to Airport Express shuttles Riga City Center – Riga International Airport. The system is integrated with Ryanair corporate website. implementation 6

  8. The pilot of the common information platform that integrates data from information and booking systems of different coach terminals and coach operators on the base of SIRI standard. 2011- 2013 • Data exchange according to SIRI; • Management of regular races and schedules, management of the descriptions of the races; • Treatment of the non-standard situations related to the race; • Management of reference objects (statuses of races, currencies, countries, vehicles, stops, discounts, race cancellation reasons); • Reports; SIRI Manual • Race by day; • Trip planner • module. 7

  9. 2012 Customers: • Look up schedule; • Choose optimal race; • Buy ticket; • Plan complex trip; • Buy ticket package. Service providers: Coach terminals; Coach operators; • Look up schedule; • Choose optimal race; • Buy ticket. Ticketing sites; Partner program • 2500 destinations; • 22 countries; • More than 120 coach operators. White Label Cashier desk Application Program Interface 8

  10. All our solutions are created on the base of the open architecture that allows us to tune and scale them according to the changing customer demands and industry trends. 2003 – BalticLines – terminal focused system; 2009 – TOKS –self service oriented system; 2011 – eCoach integrated information platform; 2011 – BusTicketPro – cloud system, Software as a Service; 2012 – BusEurope – integrated ticketing platform based on cloud technology. Our approach allows us to enrich earlier systems with the latest IT development according to the customer needs for new functionalities. 9

  11. Ticketing and information systems is one of the major tools that helps to increase attractiveness and accessibility of bus&coach passenger transportation. Systems provide coach terminals and coach operators with the ability to supply passengers with real time actual information and offer to purchase tickets in line with the modern “electronic” lifestyle. Once the passenger is informed about wide variety of bus&coach offers he/she is more likely to make smart choice… 10

  12. Thank you! Boris Kadish, Ph.D, SWD Factory Chairman of the Board, Member of APC Advisory Board. e-mail: bkadish@swdfactory.com 11

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