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Advancing Healthcare Apprenticeships: Strategies and Successes

Learn about innovative healthcare apprentice projects, challenges, and solutions. Share ideas, successes, and consultative skills applications in healthcare apprenticeship. Discover the journey of Dispensing Optician, Surgical Technologist, and Health Unit Coordinator projects. Explore licensing, certifications, and industry partnerships that drive success.

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Advancing Healthcare Apprenticeships: Strategies and Successes

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  1. Healthcare ApprenticeshipStrategies & TechniquesMay 27,2004 Anne Wetmore, WA SD John Hakala, AK SD

  2. Goals and Objectives • Overview of Healthcare Apprenticeship Projects • Expand Apprenticeship Markets • Incorporate Consultative Skills • Discuss Challenges and Solutions • Share Ideas and Successes

  3. Agenda • Dispensing Optician • Surgical Technologist • Health Unit Coordinator • Consultative Skills Applications • Questions & Discussion

  4. Dispensing Optician • Project Description • WA State Dispensing Opticians Joint Apprenticeship and Training Committee formed 1998 • Statewide Dispensing Optician’s standards developed • Based on skill standards for Dispensing Optician • Approved by WA State Apprenticeship and Training Council • Approved by WA State Department of Health

  5. Dispensing Optician • Project Partners • Employers: Costco, Group Health, Sears (Cole National), WalMart, LensCrafters, Independents • Labor: United Food and Commercial Workers (UFCW) Local 1001 • College: Highline Community College, Des Moines, WA • Government: WA State Department of Labor and Industries Apprenticeship (L&I) and WSATC

  6. Dispensing Optician • Program Development • Skill Standards, Competencies developed • Common problem=training needs of industry • 2 career pathways: school only or OJT only • Developed new pathway=Dispensing Opticians Registered Apprenticeship

  7. Dispensing Optician • Program Implementation • 6,000 hours OJT • 144 hours instruction per year • 2 apprentices to 1 licensed Optician ratio • Completion can take licensing exam • Successes: More diversity, Higher pass rate on licensing exams, Better quality and consistency of training employees

  8. Dispensing Optician • Project Challenges • Volunteer committee members overworked • On-line classes, mobile labs for rural regions • CEO, National level support • College degree only pathway supporters • Image of apprenticeship not “professional” • Suspicious of government programs • Lack of funding to support growth, prove value and develop sustainable programs

  9. Dispensing Optician • Licensing and Certifications • State Government agency authority, rules, licensing • National Certifications: ABO and NCLE • Resources/Research: (See website/resource handout) • National and state trade associations (NAO) • Training needs/Training available • Industry terminology (Use their language) • Listen to employers • National Opticians standards, WA State standards • Show successes at local levels • National Office work with national associations and business

  10. Surgical Technologist • Project Description • Developed in cooperation with three healthcare facilities • Bulletin 2003-12 • Facility-based training • Competency-based • National Accreditation

  11. Surgical Technologist • Project Partners - Primary & Secondary • Alaska Native Medical Center • Providence Health System Alaska • Alaska Surgery Center • Washington SAC/BAT • Investors • WIA System • Post-secondary Education/Special Interest • Accrediting Agencies

  12. Surgical Technologist • Program Development - Healthcare Apprenticeship Training Cooperative • Maximize Return on Investment • Share Resources • Share Didactics Delivery • Apprentice Rotations • Sustainability Plan - Training Trust • Career Development Framework

  13. Pharmacy Biomedical Equipment Nursing Core Curriculum Radiology Surgery Laboratory Administration Dental Apprenticeship Expansion

  14. Surgical Technologist • Program Implementation - 3 Standards Registered • Target of 10-12 incumbent workers 1st year • Setting up meetings with WIA, Job Corps • Healthcare Apprenticeships are very labor intensive • Requires patience and ongoing support • Apprenticeship is an “unknown”

  15. Surgical Technologist • Project Challenges • Licensing and Certifications • University Politics • Nursing Matriarchs • Healthcare Consortiums • Healthcare Organization Timelines • Resources • Grants: Federal, State, & Local Options • Employer Contributions • Foundations

  16. Health Unit Coordinator • Project Description/Project Partners • Multicare Health System, Tacoma, WA • Developed HUC Apprenticeship Program, • Approved by WSATC • HUC: coordinates with medical staff and patient/family with non-clinical care • First HUC apprenticeship in WA State and country • Submitted for apprenticeability to National Office • Partners: Multicare, USDOL/NASTAD/WA L&I,WA Workforce Training Education Coordinating Board, Workforce Development Council of Tacoma-Pierce Co

  17. Health Unit Coordinator • Program Development Challenges: • Difficulty recruiting enough HUC • Current in-hospital training not standardized • Lack occupational competencies • RNs were doing too much HUC work Solution: • Develop apprenticeship to address challenges • Done by Partnerships

  18. Health Unit Coordinator • Program Implementation • 2,000 hours OJT + 144 hours classroom • College curriculum provided in-house • Apprentice wage: $10.31 Completion wage: $13.59 • National certification exam • National HUC Association approval • 17 current active apprentices • Plan for 80 registered HUC apprentices in 2 yrs • Career ladder

  19. Health Unit Coordinator • Project Challenges/Successes • Funding to start program $50,000 DOL/L&I leveraged $30,000 State and local WDC $80,000 Employer matched Funding developed and implemented the apprenticeship • 2 more apprenticeships developed: CT and MRI • Apprenticeships are self sustaining by employer • PR Video from KING 5 NEWS on HUC Apprenticeship

  20. Health Unit Coordinator • Licensing and Certifications • A certification exam is available but not required for this occupation • HUC Apprenticeship teaches to those competencies of the certification • Resources • Apprenticeability approval pending • National Association of Health Unit Coordinators (www.NAHUC.org) • Multicare HUC Apprenticeship Program Standards

  21. Consultative Skills Applications • The Three Driving Principles • Focus on the Customer • Persuade Through Involvement • Earn the Right To Advance

  22. Consultative Skills Applications • Exploring Needs • Research Company • Research Labor Shortages & Earnings Forecasts • Research Available Training • Research Licensing and Certifications • Identify ALL Gaps

  23. Consultative Skills Applications • Explore Consequences • Cost • Quality • Productivity • Reliability • Personal/Political Impact • Develop Apprenticeship Payoffs • Prepare for Objections

  24. Consultative Skills Applications • Consultative Selling Process: Are we there yet? • No Interest • Low Interest • Strong Interest • Convinced • Committed • Now the Work Begins…

  25. Questions & Discussion • How do you market? • How do you incorporate consultative sales skills into your work? • How do you get your foot in the door? • Who do you talk to? • How do you work with licensing & regulatory groups?

  26. Questions & Discussion • How do you work with community colleges? • How do you work with the workforce system? • How do SAC/BAT issues affect your efforts? • Are there any other questions?

  27. Contact Information • Anne Wetmore • Wetmore.anne@dol.gov • Tel: (206) 553-0076 • John Hakala • Hakala.john@dol.gov • Tel: (907) 271-5035

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