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Technology for taxpayers

Technology for taxpayers

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Technology for taxpayers

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Presentation Transcript

  1. Technology for taxpayers Dwane Brinson, CAE Lee County Tax Administrator

  2. Note: If you are viewing this presentation electronically, please view it as a “slide show” in full screen so all the images and animations work properly.

  3. Outline • Benefits of new technology • What’s out there? • Technology in use • Statistics of usage • Questions

  4. Benefits of New Technology

  5. Benefits to Staff • Job enrichment • Job variety • Multi-tasking • Thinking outside the box • Different perspectives

  6. Benefits to Public • 24/7 communication lines • Different communication preferences • Projects transparency

  7. What’s Out There?

  8. Evolution of Technology

  9. Impending Technology • Holographic Television • Is the Direct TV commercial foreshadowing?

  10. Technology for Tax

  11. Facebook • Find information on unlisted businesses • Compliance • Disseminate information • Connect with public at large

  12. Live Chat • Multi-task • Job enrichment/variety • Training and development • More thorough and complete conversations

  13. Quick Response (QR) Codes • Taps into Smartphone technology • Convenience of scanning versus typing • Different types • Website • Contact information • Calendar event • Predefined email/text

  14. Google Calendar • Disseminate important dates to public • Can integrate with another electronic calendar • Set individual reminders • Can send individual event invitations • Push calendar that updates automatically • One time download

  15. Statistics of Usage

  16. Technology and its Usage Since July 2010: • Facebook – 700 “fans” of our Lee County page • Blog – • 10,815 page visits • 483 email subscriptions • YouTube – • 2 subscribers • 882 channel views • Google Maps – 290 views of most recent map

  17. Questions?