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Communities in Control – South East Employers Workshop 25 November 2008 Community Engagement in Worthing – Scrutiny Review - 2008. Mark Lowe, Scrutiny and Improvement Officer, Adur and Worthing Councils. Scope of the Scrutiny Review. Review undertaken by a 5 Member Scrutiny Panel:-

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Mark Lowe, Scrutiny and Improvement Officer, Adur and Worthing Councils


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Communities in Control – South East Employers Workshop 25 November 2008Community Engagement in Worthing – Scrutiny Review - 2008

Mark Lowe, Scrutiny and Improvement Officer, Adur and Worthing Councils

scope of the scrutiny review
Scope of the Scrutiny Review

Review undertaken by a 5 Member Scrutiny Panel:-

  • To examine how well the Council was communicating and engaging with its customers
  • To assess the effectiveness of the current arrangements
  • To identify ways in which the Council could better engage and consult with its customers in the future
  • To examine options for a Citizens Panel
who was consulted
Who was consulted

Consultation meetings were held with:-

  • Residents/Residents’ Associations and Community Associations
  • The Voluntary Sector
  • The Worthing Crime and Disorder Reduction Partnership
  • The Worthing Local Strategic Partnership
  • The Youth Council
  • Worthing Access and Mobility Group
  • Staff
  • Members
key findings from the review
Key Findings from the Review
  • The Council should have a dedicated officer responsible for community engagement
  • The Council should introduce a Citizens Panel
  • The Council should have a comprehensive community engagement strategy
  • Engagement with young people was not good
  • There was a need to involve the community in the Scrutiny and other decision making processes
proposals for improved community engagement
Proposals for Improved Community Engagement

Community Engagement Review Action Plan produced

which includes a ‘Toolbox’ of different ways for

engaging with our communities.

These include:-

  • The introduction of a Citizens Panel in 2008/09
  • The creation of a dedicated Lead Officer responsible for community engagement and consultation
  • That the Council consider the introduction of a ‘State of the Borough Debate’ to encourage more involvement of the public
proposals for improved community engagement1
Proposals for Improved Community Engagement
  • That the Overview and Scrutiny function be recognised as a key feature in improving community engagement
  • A community engagement strategy be produced to help the Council improve its engagement with the community
the way forward
The Way Forward
  • The Cabinet agreed with the recommendations from the Overview and Scrutiny Review and funding allocated for a Citizens Panel in 2008/9
  • The Leader has set up a Community Engagement Task Force
  • All actions from the Scrutiny Review set to be implemented during 2008 – 2010
  • Implementation of the recommendations will be monitored using the Covalent Performance Management System
what the scrutiny review achieved
What the Scrutiny Review achieved
  • It raised the profile of the Scrutiny process in the community and helped with public/community engagement
  • It assisted the Council in being more focused upon community consultation and engagement
  • It will enable the Council to monitor customer satisfaction on the provision of its services once all the recommendations are implemented
  • The recommendations from the review will lead to more use of the Scrutiny process and engage the public in Scrutiny
challenges
Challenges
  • ‘Hard to reach’ groups
  • Engaging young people –Youth Champion
  • Engaging others in community action
  • Issues of diversity and human rights
  • Using resources imaginatively